Claimed

Vivo Mobile India Complaints & Reviews

4.1
Last updated Mar 29, 2024
Complaints 1040
Resolved
802
Unresolved
238
Quick Links
Statistics
Share
Contacts

File a complaint to Vivo Mobile India

Having problems with Vivo Mobile India?

File a complaint and get it resolved by Vivo Mobile India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Vivo Mobile India
Customer Service Contacts

Vivo Mobile India Phone Numbers

Toll free
1800 102 3388
478
138

Vivo Mobile India Website

Vivo Mobile India Head Office Address

Plot No. 54, 3rd Floor, Delta Tower, Sector – 44
Gurgaon
Gurgaon District
Haryana
India
122003

Vivo Mobile India reviews & complaints(1040)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
kesarwaniprince0
Mar 29, 2024
Apr 1, 2024
This thread was updated on Apr 1, 2024
Report
Copy

Money deducted but didn't provide the refund

This is my order number -
Order number:[protected]
for which i had paid and my money was deducted from my credit card even though order is showing closed
where is my money
who has taken my money
my bank customer support telling me that my money goes to Vivo
help me as soon as possible
when I mailed my problem they replied me with this :-
We apologize for the inconvenience...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kesarwanipraveen0
Mar 29, 2024
Apr 2, 2024
This thread was updated on Apr 2, 2024
Report
Copy

Money deducted but refund didn't come

Hi my name is sumesh
I have ordered a phone t2 pro on 10th March and order I'd for that order is -
Order number :[protected]
I have paid the amount ₹20999 from my HDFC credit card ending with 1052 and my money was also deducted but order was not confirmed and it shows closed
It has been more than 12 days and I didn't receive the refund yet I even contacted HDFC Bank customer care and they told me that...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
khalil malik
Mar 19, 2024
Mar 20, 2024
This thread was updated on Mar 20, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Green line after software update

Address:Suleman bradars bilding 3 floor room no 21 near shelimar hotel opposite ghandhi nagar bilding kurla west mumbai 400070

Today i hav updated my vivo v60 pro n atomic green line hav came from top to bottom...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kumar Upendra
from Kolkata, West Bengal
Mar 4, 2024
Mar 14, 2024
This thread was updated on Mar 14, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wifi is being not repaired by company , which is being not working after new android patch update

Address:2/1C , Dream Apartment, Rajarhat Road, Kolkata

Hi Sir/Madam,

Request look into matter, where I have updated latest version of android 14, which was popup by vivo, after that my wifi was not working, hence approached to service center, where the technician was downgraded the version but wifi was still at same is not working.

Instead of repair it they asked to replace the entire mother board, whereas my phone is working, even still using, except wifi issue.br...
+1 videos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Shivam2043
from Kolkata, West Bengal
Feb 15, 2024
Feb 17, 2024
This thread was updated on Feb 17, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Green line issue on Vivo X60 5G again after 7-8 months after replacing

Date of Incident[protected]
Full Description- Well Nothing happened in particular, I was lying in my bed watching some reels, and out of nowhere, the Green line started coming, It was dim at first but then it became bold. I restarted my phone to see if it was a software issue or something but it still came.

Last year around Feb or March I had the same issue with the phone and finally got the screen replaced in June....
+1 videos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
umeshyadavgurgaon
from Gurugram, Haryana
Feb 14, 2024
Feb 15, 2024
This thread was updated on Feb 15, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Back Panel Damaged while Display Assembling

Address:Plot No-B-34 First floor, IDC, Mehrauli Rd, Industrial Development Area, Sector 16, Gurugram, Haryana 122001, Gurgaon, Haryana

Subject- Back Panel Damaged while Display Assembling.

Dear Sir/Ma'am
Service Center Add- Plot No-B-34 First floor, IDC, Mehrauli Rd, Industrial Development Area, Sector 16, Gurugram, Haryana 122001
Date Of Visit:[protected]
Invoice s Number: HR[protected]
TIME OF INCIDENT: 09:45 TO 10:19

The back panel has been damaged while assembling the display.
The back panel of the service...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mtahaq
Jan 28, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Vivo x60 Pro Green line issue after recommended system software update

Address:New Delhi

I have been using Vivo X60 for the last 2 .5 years and Last week I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. On 20th January, I visited the local vivo service Centre ( Kamla nagar Delhi ) - they also confirmed that the issue is with a software update and Vivo provide free of cost service on this issue but currently we don't have display available and we...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pratham Devadiga
from Mangalore, Karnataka
Jan 25, 2024
Jan 26, 2024
This thread was updated on Jan 26, 2024
Report
Copy

Green line issue but no response by Vivo

Address:202 ambhambika apartment near kadri temple kadri Mangalore

My Vivo X70 pro has green lines I visited the Mangalore service centre they told me that the have ordered the screen and we replace the scree in 2, 3 days now it's more that 3 weeks the have still not replaced the even tho I am ready to pay the expenses they are saying they don't have the parts available if the don't have the spare parts of ther flagship phones why are the costing the high price and they call x service are premium flagship...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
M
Make_better_india
from Chennai, Tamil Nadu
Jan 24, 2024
Jan 26, 2024
This thread was updated on Jan 26, 2024
Report
Copy

Fraud behaviour for upselling

Address:T.nagar, chennai

My vivo x60 often gets a green line on the display. VIVO is intentionally pushing software updates to produce the green lines on the screen. when we visit the service center they ask to wait for a month to replace the screen or ask to pay more to exchange with a different model. this is a very cheap strategy to push your customers to buy your useless models. They are also not giving any guarantee that this line won't appear in the future...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Rashid 122
from Bhagalpur, Bihar
Jan 24, 2024
Jan 26, 2024
This thread was updated on Jan 26, 2024
Report
Copy

X60pro+

Address:BHAGALPUR, BIHAR - 812002

Using this mobile from fast 2 year suddenly an update came after an update I noticed that 2 green lining appeared on my screen which was really strange ...after I contacted the nearest Vivo service center in my locality they said that we don't take any responsibility regarding this your mobile screen has a little scratch in the front ..then I said that ok let it be but remove those 2 strange green lining that came after an update they were...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
Bharat82
Jan 7, 2024
Feb 13, 2024
This thread was updated on Feb 13, 2024
Report
Copy

Handset display manufacturing defects

I have been using Vivo X60 for the last 2 .2 years and December 2023 I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. Today 5th Jan, I visited the local vivo service Centre ( Kankarbagh, Patna) - they also confirmed that the issue is with a software update & advised me to pay RS: 9000/- to replace the display. I told them that the problem is because of the software...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Chinmay Kishore Mohanta
from Rairangpur, Odisha
Jan 2, 2024
Jan 3, 2024
This thread was updated on Jan 3, 2024
Report
Copy

Vivo V25PRO DISPLAY Green line issue

I had purchased my vivo v25pro phone on August 2022 at the price 36000.Today i got green line issue after update, i went to the service center they told me that they will charge 12000 for the phone...I asked them that this is not my fault it happened due to the company but still they refused to repair Why are they charging money for something that is their fault ...12000 for a 36000 phone that is very bad...Many companies are offering free...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Rishabh00755546
from Kolkata, West Bengal
Dec 28, 2023
Dec 30, 2023
This thread was updated on Dec 30, 2023
Report
Copy

Vivo v 25 pro

I had purchased my vivo v25pro phone 1.5 years back at 35000.Today i got green line issue after update, i went to the service center they told me that they will charge 12000 for the phone...I asked them that this is not my fault it happened due to the company but still they refused saying that there was a minor dent...Even if there was some physical damage which i got almost 5 months back...It did not affect my phone and it was very minor...Why...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
S
from SRIKAKULAM, Andhra Pradesh
Dec 12, 2023
Dec 23, 2023
This thread was updated on Dec 23, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding not received refund from past 5 months for a Cancelled order on iqoo store

Hi Team,

I have ordered a mobile phone on iqoo store from my Registered Email account: [protected]@gmail.com and contact number:[protected] on July 11 th after few days I got mail stating that my order with order I'd:[protected] has been cancelled and refund has been initiated they mentioned the refund reference I'd as:[protected]

After that i contacted my bank they said that they haven't received...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajesh_km
Dec 10, 2023
Dec 11, 2023
This thread was updated on Dec 11, 2023
Report
Copy

Green line issue on my VIVO X70 Pro+

Hello Team,

I am facing green line issue on my phone vivo x70 pro+. While I am watching movie it suddenly appears that green link and it is flickering that line constantly. I restarted my phone also, still the green issue is not resolved. Later When I search in internet, I have noticed so many issues like this from different customers.

I need screen replacement. Do the needful.

Thanks,
Rajesh...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
Nithesh84
from Chennai, Tamil Nadu
Dec 9, 2023
Dec 11, 2023
This thread was updated on Dec 11, 2023
Report
Copy

Delay in display changing of vivo x60

Address:40, MARIAMMAN KOIL ST, MADHAVARAM, CHENNAI 60

Delay in display changing of vivo x60 display of green line issue and telling to wait for 2 month which is absolutely wrong please provide the display as soon as possible please do help...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
from SRIKAKULAM, Andhra Pradesh
Dec 7, 2023
Dec 8, 2023
This thread was updated on Dec 8, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding refund not received for Cancelled order from past 55 days

Address:Vivo India mobile
Website:www.vivo.com

Hi Team,

I have ordered a mobile phone on Vivo store from my Registered Email account: sunilpotnuru.[protected]@gmail.com on October 9 th after few days I got mail stating that my order with order I'd:[protected] has been cancelled and refund has been initiated they mentioned the refund reference I'd as:[protected]

After that i contacted my credit card bank they said that they haven't received any refund...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
manojbhaw
from Gurgaon, Haryana
Dec 6, 2023
Dec 7, 2023
This thread was updated on Dec 7, 2023
Report
Copy

Pink line on my Vivo x60

I am facing Pink line issue on my Vivo x60 display after software update. I visited below service center but the person over there just makes false stories and not helping. He also abused me in local language.

Address: #Shop No. #153, 5Th Main 7Th Sector Hsr Layout, Bommanahalli, Bangalore:- 560102, Bommanahalli, Karnataka 560102

The service center person first promised to replace the handset with Vivo 29e 256...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sugumar Selvaraj
from Tiruchirappalli, Tamil Nadu
Nov 29, 2023
Dec 1, 2023
This thread was updated on Dec 1, 2023
Report
Copy

After update software mobile screen line came

Mobile - VIVO X60,
Last two days back I have update software after update mobile restarted, Then screen line came, I have visited near vivo service center, He told after update software happen some mobile. How can acceptable software update is Mandatory it given mobile update i[censored]pdate like that happen means how to buy vivo mobile,
I request you do need full, i need solution...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sharukh123
Nov 24, 2023
Nov 25, 2023
This thread was updated on Nov 25, 2023
Report
Copy

Mobile is not working service centre people not repairing it

I purchase a mobile phone of vivo, from very first day its screen is shaking. i visit customer care center but they said this is due to my fault without even checking it. i want my refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy