Vivo Mobile India Customer Care
Vivo Mobile India Pvt. Ltd.
Customer satisfaction rating: 93%
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521
COMPLAINTS

Vivo Mobile India Customer Care

Vivo Mobile India Pvt. Ltd.

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Address
Plot No. 54, 3rd Floor, Delta Tower, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
382
down
88

Additional info
Factory
Tech 2, World Trade Center, Plot No. TZ-13A, Techzone (IT Park), Greater Noida, Uttar Pradesh 201308

Customer satisfaction rating
93%
Complaints
521
Pending
35
Resolved
477
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Vivo Mobile India Complaints & Reviews

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Vivo Mobile India — liquid leakage-screen damaged (compl. repeated)

 amal020869 on Jul 12, 2019
The set VIVO V15 PRO 6/128GB purchase on 26/05/2019 from ASHIRBAD XEROX, Bidhan Nagar, Durgapur.

Two days back (i.e.on 10/07/2019), the liquid was observed to spread. Now the screen is totally black. The seller is not ready to take the any responsibility, though it is under warranty period.

I request to the VIVO authority to issue a new set of VIVO V15 PRO 6/128GB on replacement.

Kindly look into seriously.

And may contact at the Mobile No. [protected]

Early action will be highly solicited....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — leakage of liquid - no display

 amal020869 on Jul 12, 2019
The set purchase vivo v15 pro 6/128gb on 26/05/2019 from ashirbad xerox, bidhan nagar, durgapur.

Two days back (I. E. On 10/07/2019), the liquid was observed to spread. Now the screen is totally black. The seller is not ready to take the any responsibility, though it is under warranty period.

I request to the vivo authority to issue a new set of vivo v15 pro 6/128gb on replacement.

Kindly look into seriously.

Early action will be highly solicited....
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — about earphones

 Ranu Meghwal on Jul 10, 2019
I have problem with my earphones there is both side is not working that give me troubled plz as soon as resolved this my problem. It does not working from today then i complaint you now only 22 days and condition is that how can you send these type of products plz howewer you do plz resolve this. I am feeling so bad without a earphones. Bt you send me very worst earphones that doesnot working bcause this is my need bcoz i m student and my study very important role played earphones they help me in library and in all places...
Complaint comments  Read comments [2]Complaint category Appliances

Vivo Mobile India — y71 display complaint

 Jabir T K on Jul 9, 2019
Dear sir,

I am jabir from kannur, kerala.
I am a user of vivo v7.

I am puchased vivo v7 11 months ago and assured one year guarantee..
But now my phone have a problem on display.
I am contacted vivo service centre kannur. They check my phone amd told me that guarantee nd warranty not applicable on display problem and i have to pay for the display repair.
They are not behaved in a proper manner.

While purchasing they assured all guarantee for first one year.. But now they refuse it.
So i request you to consider my issue...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — service centre told not claiming mic

 Er Muthu Kumar on Jul 9, 2019
My mobile mic not working after 6 months now my mobile broken display now i went to vivo service centre madurai tamilnadu receptionist told broken display not covered warranty. I replied ok u change display i will pay. And i told already mic also not working. Now service person called and told your mobile mic fault due to water. I asking why vivo given one year warranty. I want free of cost change mic. Thanking you...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — mobile lost vivo y91

 978913 on Jul 4, 2019
Dear sir/madam,

This is to inform you that i lost my vivo y91 today from my nizamuddin railway station with idea sim with phone# [[protected]]. My cell imei # [protected]. Please lodge my fir.
I request you to please help me in track my cellphone. It has been stolen on. I purchased it just one months ago.
My residence add - khushboo chauhan, dn nagar mainpuri up 205001...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — vivo v11 pro battery backup

 Parjapati Rahul Kumar on Jun 27, 2019
My phone battery backup ki very low, it comes 0% to 100% only in 4 hours max and i am very unhappy with this i have complaned in vivo care of gurgaon, but they refuse by saying its, okay.
And it is also under warranty, i have purchased it in october 2018.
I use my phone only when it is connected to charger.
So, please resolve my problem.
Thank full to you....
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — dot on back body [Resolved]

 hardeep_singhhh on Jun 25, 2019
I think its only three month i purchase a phone vivo 15 pro in a back of phone body soms kind of dot occur which is come by dust but, my phone is fully protected with a back cover how its happens due to nill structure i want solution od my problem .otherwise i will sue on that company who pervert customers for giving this kind badly structured stuff .revert back on high priority basis
Hardeep singh kalea
Handset- vivo 15 pro
Phone num -[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — complaint against employees at vivo service center at karnal

 Pitamberam on Jun 25, 2019
My mobile 's spyker are not given clear sound and given interrupted sound. I go to the service center of the vivo mobile at karnal and told the whole story and saw the phone to the employees of the service center but they did not check the mobile and also not given any response to me and refuse to repair my mobile. Please take action against these employees who did not care any one and taking salary free of fund. They are not responsible to their duty and make corruption in the service center. Please immediate action against these employees. Thanking you....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — y17 switch off

 Dev2211 on Jun 21, 2019
नमस्कार
मैंने Vivo y17 अभी कुछ दिन पहले ही मैंने खरीदा है मैं उसे से चला रहा था यह वह एकदम से पूरा स्विच ऑफ हो गया है और मैं मेरे नजदीकी सर्विस सेंटर में भी गया था लेकिन वह ना संतुष्टि वाला जवाब देता है नहीं काम करा नहीं मुझे उन ने बताया कि...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — refusing for replacement though under guarantee period

 kap vaid on Jun 19, 2019
I have purchased VIVO Y17 mobile from flipkart 28 days back.It suddenly stopped working since yesterday.I showed it to costumer care, they told there is something wrong with software, so I demanded for replacement of new handset as it was covering guarantee, but service centre person refused for replacement as it was purchased On-line.I can't understand the policy, as it is customer's choice whether he wants to purchase Online or Offline.Please solve my issue....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Vivo Mobile India — speakers cleaning or speakers new part

 Abhilash Rock on Jun 18, 2019
I have purchased a new mobile vivo v15pro two months back and having issue with the speakers now and put a complaint on Saturday in vivo service center kakinada.. They gave assurance to me that problem with the speakers will be rectified by Monday but now they are backing off saying that they are already used the speaker parts which we ordered for.. to other customer and asking three more days to resolve the issue... I am very much dissatisfied with the response of vivo service center.. Please acknowledge my issue.. And kindly request you to take appropriate action against that service center kkd......
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vivo Mobile India — vivo y69 update

 Dinoj Dinu on Jun 16, 2019
My vivo y69 has not give updation.my phone is still nougat 7.0.and all other mobile companies like samsung, xiaomi, and others phone have recently added pie 9.0.
Vivo has fooled all costomers and not give updation.
My cash worst due to buy a vivo phone.
Vivo is very cheating...
I suggest for all dont buy vivo phones.
Vivo phones have not uptodated.
My vivo y69 has no game mode, no dark mode, and more...
What can i do for my phones updation..
Vivo answer my question and solve the problem.if you have not solve the problem i have not suggest vivo...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — hanging issues when I turn on internet and there is no hdr in camera [Resolved]

 navaashay on May 31, 2019
I bought vivo y91 and after 2 or 3 days it started hanging. When i turn on internet wanna play clash of clans or use chrome at that time there happen so much hanging they show system ui isn't working. What the hell is wrong with vivo. Its brand new phone and am already annoyed with it. 1 star for vivo amd camera also not that much good you guys didn't even give hdr what the hell...
Complaint comments  Read comments Complaint category Computers & Accessories

Vivo — earphones are not even working... atleast for 2 months [Resolved]

 Arya Squares on May 30, 2019
Very very worst experience with the vivo service center tirupati
They is no warranty for earphones then y u people given me warranty (About earphones) they is 6months of warranty is they in my warranty card book...

I just used 2months only the earphones now it was not working
The service care center person are not responding properly... First they should learn how to talk with the customer......
Complaint comments  Read comments [5]Complaint category Electronics & Appliances

Vivo Mobile India — complaining about phone hang issues [Resolved]

 Crafterina singhaltanya_ on May 26, 2019
I am using vivo v11 from last 6 months and after using one month i faced a lot of issues regaring phone hang. I also go to the service center of vivo where i get a replacement of my phone model but same issue i faced after using 1 month.
By using camera, gallery, playing videos and any of other applictions. I used to face lot of hang issues. Please help me out and give me a solution regarging this hang issue...
Complaint comments  Read comments [1]Complaint category Education

Vivo Mobile India — i am complaining about motherboard fail in 1.5years [Resolved]

 [email protected] on May 24, 2019
My name is s manikandan from chennai, tamilnadu, i am using vivo v7 plus, within 1.5years, mother board failure, i surprised, it requires rs 10500 for replacement. I totally unhappy to spend this premature failure, also on what confident i can change, i need free replacement of mother board or new phone. This type of failure is giving lot of stress and pressure. Need free replacement of new phone to compensate this, also need compensation for undue stress to me and my family members....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Vivo Mobile India — mobile screen turns to reddish

 Kalyan mj on May 24, 2019
My screen upside left part slowly reddish...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Vivo Mobile India — schedule message [Resolved]

 zakeen2000 on May 19, 2019
Im using a vivo v15 phone it doesn't have scrolling icon to scroll images and schedule message options,
Is there any possibilities to fix these through upcoming updates?im bought this mobile just a week before iam okay with the other systems and all but i was really disappointed when i was trying to send a schedule message in sms but it wasn't there and image scroller is also not available, i[censored] can fix this pls do it....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Vivo Mobile India — poor quality of face unlock and video voice recording quality [Resolved]

 ankit diamond on May 15, 2019
I week before i buyed this phone called vivo v15 pro and im very disappointed because of following reason.
1. Failure of face unlock in night.
2. Poor and very low voice recording in video

Note:- i want my money back beacause vivo is selling 3rd class product and i will put this case in court.

Name - ankit diamond
Vivo registered number - [protected]
City - damoh
Madhya pradesh...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

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