Vivo Mobile India Customer Care
Vivo Mobile India Pvt. Ltd.
Customer satisfaction rating: 86%
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199
COMPLAINTS

Vivo Mobile India Customer Care

Vivo Mobile India Pvt. Ltd.

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Address
Plot No. 54, 3rd Floor, Delta Tower, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
211
down
55

Additional info
Factory
Tech 2, World Trade Center, Plot No. TZ-13A, Techzone (IT Park), Greater Noida, Uttar Pradesh 201308

Customer satisfaction rating
86%
Complaints
199
Pending
37
Resolved
161
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Vivo Mobile India Complaints & Reviews

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Vivo Mobile India — android update and contact problem

 Sanny Shankaran on Jan 20, 2018
When is android update coming for vivo v5 (Present version-android 6) and in the contacts same cantacts are displaying several times and it's frustrating. I called the customer service and they said that i'll be informed when the update arrives but yet got no response from them. Please look into it so that i can use my phone in a updated and frustration free way.
Thank you...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vivo Mobile India — missing my phone

 DEENDAYAL SUMAN on Jan 20, 2018
Dear sir,

My phone is missing in my shop having imei no.[protected]. Hsn code no. 8517. 20/01/18. Please sir track my phone and informed me. The phone we purchase is on the emi. And the emi also not started yet. So, please sir track my phone and informed it to to me as soon as possible. If i can't get my phone, i will not pay the emi also....
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — vivo v7 contact synchronize problem

 kunal_chauhan on Jan 17, 2018
I have recently buy vivo v7 mobile through amezone, but in this phone i have found some bugs in contact future if i have synchronize my google contact mobile automatically display single one number display in two ya three saved contact.in my google contact list total 1237 contact but in this phone total google contact shown some time 1484 and some time 1619 contact, please check issue with your technical team...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — 10 month old mobile is not charging

 Deldan Kunzes Angmo on Jan 16, 2018
I brought a vivo 51yl last year in march. It worked well for about 4 months. But suddenly one fine day something goes wrong with the jack and it stops charging. I have to twist the charger and then charge it everyday. It is very problematic and also very disappointing that a product which is not even a year old doesn't work. I need you to make it functional or replace the handset...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — contact no. delete and contact no. transfer other person

 PrabhatPatel1995 on Jan 12, 2018
Hello, i am buy vivi v 5, but is mobileme bahut badi falut hai, mere mobile me jo bhi no. Save karta hu, wo delete ho jata hai automatic or or kisi other person ke second no. Me save ho jata hai, jab se ye mobile liya hu tab se problam hai, vivo v5 use krane wale other person se is bare me pata kiya to pata chala unke bhi mobile me ye problam hai, iska koi soloution batiye...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — phone was stolen

 Harika Sagar on Jan 6, 2018
Hi
When i was travelling in train my mobile got stolen but i didn't remember one i number i was in another location, my bill was there at home, i will go back after3 days i was tracking my phone through google services it is still in moving. How can i get my phone back please help me out. I lost on[protected]. And it is vivo y53 (1606). I was blocked my numbers sue to theft. My mobile numbers are [protected], [protected].
To contact me my email id is chinny. Harikap@gmail.com and phone number - [protected]....
Complaint comments  Read comments [1]Complaint category Other

Vivo Mobile India — vivo v7 plus mobile problem

 Srithar Raaj on Jan 5, 2018
I'll buy vivo v7 plus date :4.1.18 eve i'll take the home after checking display problem i'm shocked the i will inform the mobile showroom owner he's askingcome tomorrow i'll change it another mobile. Today i'm going the showroom he's not responce he say you to the service centre.
I'm so upset. Plz help me vivo india
I want replacement new phone...
Complaint comments  Read comments [1]Complaint category Credit Cards

Vivo Mobile India — mobile setting

 Sushil Shandilya on Jan 2, 2018
I can't doing change my lock or screen password. The screen password is getting wrong when i want to reset phone.in imanager privacy password is written that it is wrong and reterive password also wrong.in setting there is no option to change screen lock or password. Main problem is that password getting wrong of screen and not changing, no options to change.
Plz take action fast to solve my problem...
Complaint comments  Read comments [1]Complaint category Schools

Vivo Mobile India — camera & battery fault

 Shîvã Prãbhâs SV on Dec 23, 2017
Hello sir
I'm using this my vivo v5 from jan-2016, first 3 months mobile was working good after 3 months started problems, especially camera problem and also batter fault the batter is discharging too fast and the camer, the picture quality is too bad, it's totally getting blur images and in night, the picture quality is too worst,
The picture is getting like a 2mp camera, it's totally blur & no sharpness, the image quality is too too much bad,
I gone to your panjagutta service centre for 6 times they just updated my mobile software they didn't resolved my problems
After...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — selfie camera problem

 Aryan Sanu Bhai on Dec 22, 2017
Hello, i have bought vivo 7+ in october. I was greatly impressed of its looks and especially selfie shots. It captured selfies flawlessly as if edited in photoshop. But this function turned out to be epemeral. Now the front camera is not functioning as it used to capture earlier. Though i lodged complaint regarding this issue at the centre where i bought it from, is not fixed. Pictures not it captures are obscure and dirty. Kindly help me out...
Complaint comments  Read comments [3]Complaint category Business & Finances

Vivo Mobile India — unethical behaviour and dissatisfaction of quality of product [Resolved]

 Advik.st on Dec 21, 2017
I reach your seller this evening to register my dissatisfaction about v7+ and poor quality of screen gaurd provided as freebies 15 days ago when i purchased this phone your seller immediately started an agrument and when i protested that they you fooling customer. Owner of the showroom told me they only fool customer while selling vivo. I was also promised a cover which was never fulfilled by this merchant till date.

This as a worst evening of my life when i was feeling cheated by brand and their representative acknowledging the fact that yes they fool customer. I opted for vivo becoz...
Complaint comments  Read comments [5]Complaint category Mobile Handsets

Vivo Mobile India — phone lost [Resolved]

 mukesh sahni on Dec 20, 2017
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Consumercomplaints.in › delhi police › delhi police — tracking the stolen phone
Delhi police — tracking the stolen phone

118 reviews
De deepak kumar mishra submit a complaint
Pl track my stolen phone

I lost my mobile...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — otp and notifications not receiving [Resolved]

 manoj.ual@gmail.com on Dec 19, 2017
I am not finding any kind of otp/sms in vivo v7+ and i have many times contract with cc with they are not taking seriously. This issue am facing from nov-17 onwards when i purchased this hand set.
This is a worst hand set i purchased in 21, 000. But it is waste of money. Pls don't but such stupid phones.

If some having same issue pls help me.

Thanks.....
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — vivo mobile handset problem, as you can see the screen record pls [Resolved]

 Vidyullatha Vidyu on Dec 17, 2017
I bought this phone 2weeks back. From the date of purchase im not getting any signal when the phone is locked. When i unlock the phone it gets the signal back to normal, it even displays* no sim card also when locked. I am missing many messages and calls from the poeple.. I went to service center they did software but not solved the problem.. Please solve my problem i broughy this phone due to good reputation of vivo company only... I hope u understand my severity of my problem.....
Complaint comments  Read comments Complaint category Doctors

Vivo Mobile India — vivo y69 [Resolved]

 Kazaan Sayyed on Dec 10, 2017
Hi team, my name is tarique sayed i bought a vivo y69 a month ago and i regret my decision of buying vivo i should have gone for samsung or oppo. I bought this phone for camera and music as you have a tag line as camera and music but that was the biggest mistake i have ever done that i trusted vivo. This phone has problem with everything its totally scrap it stop responding it has problem with system ui, log system, touch stops responding and several other issues. Please take this garbage back and return me my money. If not i have all the screenshots i will take this matter to consumer court and...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — complaint against vivo, service center aligarh u. p. - job sheet ainup0114171200077 [Resolved]

 abhimanyurai1986 on Dec 3, 2017
Hi,

My vivo v3 phone got damaged in water, i approached vivo service center at aligarh dated 29.11.2017 along with bill/invoice of purchase (Bill enclosed with mail). (Bill clearly indicates date of purchase as 25.07.2016 along with imei nos)

Representative informed me that complete estimate regarding repair would be informed to you within 2-3 days after complete chekup of phone. No jobsheet was provided to me and receiving of handset was given at the back of my invoice/bill (Pice enclosed with this mail)

I recived call on 1.12.2017 at 10.11 am and...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — product hanging issue starting 1 week when i purchased [Resolved]

 navneet padma on Dec 1, 2017
Hi my name navneet and i'm from solapur
I have purchased mobile v7+ launch date, after 15days my phone some hanging
Some problem in starting my contacts not showing in fast when i click contacts my contacts show in 30sec, when i go service center, service center person says it's new update coming take all backup data and give us will update, am given mobile at time not any backup given, 30-oct 2017 service center person given my handset in 45minit i waiting in service center, again same problem and this time full mobile not working properly, and all mobile stuck, when any call comes...
Complaint comments  Read comments [5]Complaint category Mobile Handsets

Vivo Mobile India — can't transfer/move apps to sd card [Resolved]

 Prithvi Tambe on Dec 1, 2017
Hi, i am using vivo y55l and recently i buy 16 gb external sd card to transfer/move big apps/games to free some space in internal storage, but there is no option to move apps to sd card or to choose default write disk or to convert external storage in internal storage (Adoptive storage).
This is an important feature that is available in almost every other devices which you should enable to make customer experience even better.

So,
I request you to either enable adoptive storage feature or add move to sd card option soon.

Regards,
A vivo user...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — sold vivo v7 plus with 30 days money back guarantee [Resolved]

 GoogieHost on Dec 1, 2017
I bought this phone in lucknow for rs21500 from modern mobile gomti nagar, sales executive really played well and sold me this phone smartly without informing that it doesn't have full hd display, and music quality is not pleasant at all. Its been 15 days now and not satisfied with the device music quality maybe i was using iphone 5s previously but i didn't expect such worst sound, display and processor quality.

Processor is snap dragon 450 but at this price, you can find better
Display is not fully hd its 720p, however its hard to say that it's not high definition device...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Vivo Mobile India — for my salary [Resolved]

 Ashutosh Panadiya on Nov 29, 2017
Sir maine vivo company me 1maheene se jyada kaam kiya hai jisme maine total15 unit smartphones sale kiye jiske baad company ne mujhe low selling bol ke terminate kar diya our mujhe meri 1 month ki salary bhi nahi diye. Bataiye sir mai kya karu bahut mehnat ki thi maine is job ke liye n salary mili upar se job se bhi nikal diya gaya. Please sir help me. Agar yaha se bhi mujhe koi help nahi to phir mujhe court se help leni hogi. Kaya karu sir kuch to karna hi padega aap se mujhe kafi umeede hai....
Complaint comments  Read comments Complaint category Employers

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