Vivo Mobile India Customer Care
Vivo Mobile India Pvt. Ltd.
Customer satisfaction rating: 90%
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COMPLAINTS

Vivo Mobile India Customer Care

Vivo Mobile India Pvt. Ltd.

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Address
Plot No. 54, 3rd Floor, Delta Tower, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
412
down
96

Additional info
Factory
Tech 2, World Trade Center, Plot No. TZ-13A, Techzone (IT Park), Greater Noida, Uttar Pradesh 201308

Customer satisfaction rating
90%
Complaints
601
Pending
70
Resolved
521
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Vivo Mobile India Complaints & Reviews

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Vivo Mobile India — new vivo phone hanging on day 1 after purchase. requesting for replacement but not providing solution

 Bhavana T S on Nov 12, 2019
I bought a new vivo y15 phone on 9th Nov. It started hanging and applications closed abruptly. This issue was found on day 1 wen I was trying to install applications and check phone features. I went to vivo authorized service center they updated software but still problem persisted. As it is not even 7 days I opted for replacement but vivo is trying to close matter by servicing. I request for replacement. Kindly help....
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — vivo y15 - new set hanging / lagging

 Sahil Debnath on Nov 12, 2019
I took the phone on 9th Nov. I bought the phone from Reliance Digital. On using the phone, from the 1st day itself, I observed lagging in the settings option. The screen scrolls to a blank page and then the options load up after 2 seconds. After observation for 3 days, I went to Reliance Digital asking for a replacement as per their 1-week replacement policy. But they denied me a replacement and asked me to go to a Vivo service center. They're they flashed my phone with fresh ROM but still, the issue persists. Although I asked them, I want a replacement, they denied my request. Following that, I...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo — regarding updates on my mobile

 Sai Talloju on Nov 11, 2019
My Mobile vivo y83 pro. I purchase this last year 9th months 2018. This mobile coming with Android Oreo and Funtouch Os 4.0. Now My mobile didn't get any updates like security patches and Funtouch os update and Android pie update also. So I want update in my mobile or I want money back. Now my mobile facing do many issues like hanging, crashing like this. So I want updates on mobile. In case vivo didn't release any updates on this device then I want my money back....
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — vivo v11 pro android auto connection problem

 Noby Ali on Nov 11, 2019
Hi, i am using vivo v11 pro.. While connecting to android auto.. Its always disconnecting... No other phones have this connection problem with android auto.. I updated all drivers and firmware.. But no result.. I changed a number of cables.. I trust vivo india to resolve this issue please help.. I am using vivo v11 pro.. Even oppo phones works better here even if oppo and vivo come under same company.....
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — please make 1080p 60 fps screen recording

 NeroKingsman on Nov 10, 2019
Vivo iqoo is a gaming phone that have feature to smart screen recording.in the recent update, vivo provide more option to record high picture quality, but it is not 1080p, surely this can be fix by the developer. So please provide 1080p screen recording, with 60 fps. This feature should be present on a gaming phone on 2019. As i aware, this is my second complain, to make my statement more clear. Please make 1080p 60 fps and 720p 60 fps for smart screen recording on vivo iqoo, thank you....
Complaint comments  Read comments Complaint category Online Games

Vivo Mobile India — warranty fraud by vivo mobile india

 shekhar811 on Nov 8, 2019
Background - on 20 march 2019, i bought a vivo y95 mobile handset (Sn-a807sc506c00) from a retailer shop, m/s hello mobiles ([protected], [protected]@gmail.com) in port blair. After a period of about seven months, on 03 nov 2019, graphics of the phone display distorted and cluttered with multiple red lines and by 04 nov 2019, the display totally gave up. It is pertinent to mention that the phone was never dropped on hard surface or immersed into the water. It had no physical damage or traces of water, when produced in front of the service center staff. However, since purchased, formation of...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — vivo v11 mobile charger explode

 Armstra Junoly on Nov 4, 2019
I bought this mobile with charger on 6/11/2018. Today i heared a great explode sound around my home and sudden current break down. After some i notice my charger and data separated. Then i connected them together and switch on the charger at my friends place and found their is no power supply. After the that i noticed the burnt on the cable and chord. And found the reason for blast and shutdown is because of charger explosion. I didn't get any wound because of god's grace. But still i can't get out from that explosion trauma. I even felt hard to sleep because of that incident. There is a possibility...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — repair of my mobile v5 plus

 kartik awasthi on Nov 3, 2019
I had just given my mobile for repair at dilshuknagar, hyderbad as in my mobile charging is not happening. They told that they will contact me within 2 hrs but didn't called from last 4 days. I called customer care and i was told that my job sheet is closed without contacting me. Customer care disconnected my call without resolution. I want a resolution as why job sheet was closed without contacting me. Customer care was helpless and disconnected the call i want a compalint to be raised on particular service center and want the complaint number, if this is not resolved here i will directly reach...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — please make more optional recording setting

 NeroKingsman on Nov 1, 2019
Optional recording setting of picture quality cannot be optimize, the high picture quality setting seems to came out blurry and pixelates when an image moving too fast, this is maybe because the fps is not high enough. Many other app today have that optional, its seem that smart recording need improvement, so please make option for 60 fps recording, thank you....
Complaint comments  Read comments Complaint category Online Games

Vivo Mobile India — device is not working properly. [Resolved]

 Alam_shadab on Nov 1, 2019
I have brought my phone on 12th of october from kanpur and the shop employee say u buy vivo y17 this phone is better experience and your gaming will better experience and no problem in this device and if any case the device not work properly and any issue in this device there is a option counter replacement so, no doubt u will buy this without any problem if any problem i'll there these words from shop employee. After buying, this device is working properly but now like 5-7 days this device has hang and game will not good to play in this device and i'm going to shop yesterday i tell them all the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vivo Mobile India — vivo z1x app crashing issue

 TECHNICAL TELUGU on Oct 31, 2019
Apps are killed frequently i just got this mobile 20 days ago from the first day onwards i am facing this problem i want to play to pubg alot but the app is crashing too much so i can't even play the game i thought it is a glitch or something so i didn't return it after some days it's been worse so please solve it as soon as possible otherwise i file a case on consumer court because if the apps are not working fine what is the use of this mobile...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — selfie camera not pop up need replacement

 Rohit Agravat on Oct 29, 2019
I purchased my vivo 15 pro for selfie camera purpose only. But selfie camera not pop up from many times. I taken service support from our authorization service center, but still problem not resolve.
So, i tired without main use of selfie camera. Without selfie camera mobile useless for me.
I want to replace or other selfie export mobile of vivo. So i expect quick support from vivo....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Vivo Mobile India — charger not working (within warranty period)

 Indu Mathi M on Oct 29, 2019
I purchased vivo v15 pro on may 11 2019 (Still under warranty period). From 25th oct 2019, charger stopped working. Mobile is getting charged on other chargers. When i called the customer care & asked for the replacement of the product, they denied for it. They mentioned that i should visit the nearest service center & get it checked. Service center is very far from my place. If a product seized working within the period of 6 months, the company is supposed to provide the replacement warranty. They should not trouble the customer to visit the service center. This is one the instance of a bad customer...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — crashing of third party app in vivo zx

 prafulkumart on Oct 23, 2019
When i bought vivi z1x phone there is a problem with auto crash of app like music, gaana, yt music, saawn etc. I make complain then i got trouble shoot from vivo and problem resolved. But after few sdays got a system update and after update same problem start occuring. Got irritated. Unable to listen music in background. Its auto closed after few times of screen off....
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — dual sim network issue

 hruthika s on Oct 21, 2019
I have been using vivo1609 mobile. When i'm turing on the sim1 network, sim2 is shutting down, and vice versa. It has become a trouble since incoming calls and messages of sim2 are not reached. I'm expecting a valid solution and response for this issue. How can i use both networks (I mean both sim1 and sim2)?
I should keep on switching the mobile data to switvh this network. It's inconvenient i request you to help me get out of this....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vivo Mobile India — vivo z1 pro camera issue

 praveen1081 on Oct 21, 2019
I am facing issue with my z1 pro camera. The slow motion video taken using this is not at all clear. I have complained about this on vivo support and followed the procedures told by them. But it was not resolved. Then they asked me to contact vivo service center. But they are also not able to fix the issue.

Please provide me a solution for this....
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Vivo Mobile India — order not received from last 8 days

 Mohit85Mahajan on Oct 20, 2019
Dear team

I had ordered one vivo y71 mobile from vivo app on dated 13/10/2019 and expected date of delivery is 17/10/2019, but still the status is shown waiting for delivery and it is a prepaid delivery payment already done from credit card. Three times i called your customer care but no one give me satisfied answer. Mr ashutosh commit me that he resolve the issue but he not logged complaint and not given the complaint id. If i have not received the product tomorrow. I will complaint to higher authorities. Please confirm the status and delivery date on urgent basis.

Details
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — app crashes on vivoz1x

 Bharat Sirohi on Oct 20, 2019
I purchased vivoz1x on 14 oct2019 6gb, 128gb. After two days on installing several apps i observed app crashes in between their usage, which seriously surprised me.
Why is this happening?? This is not expected. Kindly provide the best solution or vivo is going to face the major problem in upcoming days.
I am going to raise the issue on consumer forum....
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — app crashing issue

 Vanshika Chandak on Oct 20, 2019
Hy
I bought this phone z1x 8gb ram 128gb day before yesterday and i m facing the problem of app crashing
Apps close when i open the app tgee donot work properly when i play music it stops after 3 to 4 minutes
And it is not working properly
I am facing problem from day 1 and i really dont think that it will be last long for atkeast 2 years i purchased it beacuse i thought vivo is one of the best company for mobiles

Plsee gelp me out...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — continuous changing of v15 mobile

 Nishant Ingale on Oct 18, 2019
I have purchased new mobile vivo v15 on 04/09/2019. It started hanging continuesly after 2 days not able to open app like amazon prime and games also camera get hang.4 gb ram is also free and 40 gb internal memory is also free.
Getting frustrated by wasting so much money 😠
I want fresh set of mobile or my money refund.
Kindly do something yaar....
Complaint comments  Read comments Complaint category Mobile Handsets

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