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Vivo Mobile India Complaints & Reviews

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Updated: May 16, 2025
Complaints 1045
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Vivo Mobile India reviews & complaints(1045)

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M
Mohamed Shadin K
May 16, 2025
Jul 17, 2025
This thread was updated on Jul 17, 2025
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Misleading giveaways, poor software updates, and declining phone performance by iqoo

Address: Vivo Mobile India Pvt. Ltd. 10th Floor, Ambience Tower, Ambience Island, NH-8, Gurugram – 122002, Haryana, India.

I am filing this complaint against iQOO (a sub-brand of Vivo Mobile India Pvt. Ltd.) due to multiple issues that reflect a pattern of misleading and unfair practices.

1. Misleading Giveaways:
Over the past couple of years, iQOO has conducted several giveaways and contests on Twitter and other social media platforms, promising valuable prizes such as smartphones. Despite large user participation, winners were never announced...
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Reyank
Jun 9, 2024
Jun 14, 2024
This thread was updated on Jun 14, 2024
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Green lines issue

Website: www.vivo.com/in

I have been using VIVO X50 (IMEI [protected]) from last 3 years, it is a great mobile, i loved it but suddenly after an update it got 1 green line (Dec 2023). I thought that the device is an old device, so maybe something has happened and it was in a usable condition, i didn't cared to get the screen replaced. I know it will cost a lot so i didn't thought about getting replaced. I don't have its bill but i have the original charger, earphones,...
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khalil malik
Mar 19, 2024
Mar 20, 2024
This thread was updated on Mar 20, 2024
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Green line after software update

Address: Suleman bradars bilding 3 floor room no 21 near shelimar hotel opposite ghandhi nagar bilding kurla west mumbai 400070

Today i hav updated my vivo v60 pro n atomic green line hav came from top to bottom...
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S
Shivam2043
from Kolkata, West Bengal
Feb 15, 2024
Feb 17, 2024
This thread was updated on Feb 17, 2024
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Green line issue on Vivo X60 5G again after 7-8 months after replacing

Date of Incident[protected]
Full Description- Well Nothing happened in particular, I was lying in my bed watching some reels, and out of nowhere, the Green line started coming, It was dim at first but then it became bold. I restarted my phone to see if it was a software issue or something but it still came.

Last year around Feb or March I had the same issue with the phone and finally got the screen replaced in June....
+1 videos
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B
Bharat82
Jan 7, 2024
Feb 13, 2024
This thread was updated on Feb 13, 2024
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Handset display manufacturing defects

I have been using Vivo X60 for the last 2 .2 years and December 2023 I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. Today 5th Jan, I visited the local vivo service Centre ( Kankarbagh, Patna) - they also confirmed that the issue is with a software update & advised me to pay RS: 9000/- to replace the display. I told them that the problem is because of the software...
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Chinmay Kishore Mohanta
from Rairangpur, Odisha
Jan 2, 2024
Jan 3, 2024
This thread was updated on Jan 3, 2024
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Vivo V25PRO DISPLAY Green line issue

I had purchased my vivo v25pro phone on August 2022 at the price 36000.Today i got green line issue after update, i went to the service center they told me that they will charge 12000 for the phone...I asked them that this is not my fault it happened due to the company but still they refused to repair Why are they charging money for something that is their fault ...12000 for a 36000 phone that is very bad...Many companies are offering free...
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Deepak Sindhi
Jun 1, 2023
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Green Line issue after update

I am writing to express my deep disappointment and frustration with the service I have received from iQOO Service Centre regarding the recent issue I encountered with my mobile phone after the latest update. I feel compelled to bring this matter to your attention and seek a fair resolution.

Following the update, I noticed a strange green line appearing on the display of my mobile phone. Naturally concerned, I conducted research...
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nagendravarma datla
May 30, 2023
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Vivo x50 pro display green line

Address: F2, venkateswara nilayam, sivalayam street, jammu narayanapuram, vizianagaram, INDIA, 535006

I have bought vivo x50 pro and the warrenty was expired on 01/02/2022. the phone performed really well till march 2023. But after i recieve a software update pop up, i have updated the software and one day after the update all of a sudden a green line came on one side of the screen from top to bottom. Iam damn sure that green line came when iam watching a video in the mobile. so iam confident that this is not at all a hardware issue. so i...
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S
Sarath sal
May 22, 2023
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Vivo x60 green line issue after software update

Address: Tc 39/1700(3)krwa48A,kuriyathi, manacaud,PO

I have been using Vivo X60 for the last 1 .5 years and yesterday I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. I visited the local vivo service Centre ( Trivandrum ) - they also confirmed that the issue is with a software update & advised me to pay RS: 9300/- to replace the display. I told them that the problem is because of the software update provided by...
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Hardik Gohel
from Ahmedabad, Gujarat
May 15, 2023
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Order cancelled but vivo not initialize from 7 days

I have order T2 5G mobile from official website of shop.vivo.com, but due to twist order, I was cancelled order, I also got conformation that your order is cancelled and refund will initiate with 24 hours but today passed about 7 days, still I am getting refund or no one is responding vivo team, they are spin around me and give me new date every time no single person response for this. So I request you to please intervene on this matter.br...
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Noorilahi
from Kolkata, West Bengal
May 15, 2023
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Green line Appearing on VIVO x60 Pro after software update after repair

I have been using this device since its release and after 1.5 years around September 2022, a Green line and a purple line appeared, My phone was covered under warranty so i contacted the local Authorized vivo service centre and they had replaced my Display, As the device condition is good as new, no scratches/water damage/physical damage.
Then After 5 months o[censored]sing the device The Green and Purple Lines Came back, I Contacted the...
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Suksham Gupta
May 14, 2023
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Green line on display after update VIVO X60

I purchased this phone around 1.5 years back and have been using it without any issues until recently. After a software update, a green line appeared on my phone screen, which was not there before.

Upon researching online, I found that this issue is not limited to just my phone, and many other users are also facing the same problem after the update. I am extremely disappointed as I have always trusted Vivo products, and this...
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Ajay G Chillalshetra
May 11, 2023
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Regarding Green line issue on my Vivo X60 Pro

Green line issue on my Vivo X60 Pro

I have been using Vivo x60 pro for the last 1 year and 10 months but after the January update while scrolling, suddenly one green line appears.I got a Green Line Appear on the Display From Top to Bottom.

I have contacted Vivo Service center Belgaum (Karnataka), But they Denied to take a Service and also they are Asking an 13000 Rupees Amount for the Display Change. My Mobile...
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SHAHIN N P
from Powai, Maharashtra
Mar 1, 2023
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After latest update green line appeared on my VIVO X70 PRO

When I am using my VIVO X70 PRO latest update prompted and I have updated it to new update. After one day when I am using the phone a green line appeared on the phone. Hope vivo will fix this in update or replace it....
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V
Feb 23, 2023
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VIVO T1 pro

I have placed order for vivi t1 pro model on your website on[protected] and the order no is

[protected].

Still i didn't get a call from courier team. Regarding this order, i chat with your team and they said that it will deliver to u before 21st but when i am seeing that courier tracker, it is documented as consignee unavailable. How can they document wrong information without contacting me.
br...
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anoopmsx6
from Mumbai, Maharashtra
Feb 12, 2023
Dec 8, 2023
This thread was updated on Dec 8, 2023
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Green line on display after software update - VIVO X60

Address: Tc 20/834(2), Surya Nagar 28, Karamana, Surya Nagar 28, Karamana, TVM

I have been using Vivo X60 for the last 1 .5 years and yesterday I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. Today 12th Feb, I visited the local vivo service Centre ( Trivandrum ) - they also confirmed that the issue is with a software update & advised me to pay RS: 9300/- to replace the display. I told them that the problem is because of the software update...
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लव मिश्रा
Nov 18, 2022
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Online Fraud Not Return Payment

I ordered a VIVO V25 PRO on vivo e-store with order id[protected] from my accounts on October 16, 2022. The order was cancelled by me within 2 hours at same day.
I contacted them for early for refund my payment on October 16, 2022.
On October 20, 2022, they mailed to me for the order cancellation, "Your order has been cancelled successfully.
" I told them, "Okay, no problem." "Please initiate my full refund."br...
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Shivam Manj
Nov 16, 2022
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I have lost my mobile phone

Address: Pathankot, Punjab.

I lost my Vivo T1 mobile phone on 26 October 2022 at about 6:30 am in the way to my college. I bought this phone in February 2022.

Although I have complained in Police station about it but no any news has come yet.
I appeal to vivo customer care services that please help me in tracking my phone by my IMEI no. Mentioned below.

IMEI no. 1: [protected]
IMEI no.2: [protected]

I...
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koushik4189
Oct 19, 2022
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Online fraud (Refund not initiated)

Address: Gurgaon Sector 44, Gurgaon, Delhi

I ordered a qty of 3 VIVO T1 from 3 different accounts on September 26, 2022. The order was supposed to be shipped within 48 hours, but it never arrived.
Then, on September 30, 2022, I contacted them for early delivery, and they told me for the bulk order, "Your entire order has been cancelled, Sir."
" I told them, "Okay, no problem." "Please initiate my full refund." They told me to please wait 24–72 hours. We will highlight...
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HariniTom
Oct 4, 2022
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Product Refund

Brought a Vivo v25 phone in poorvika mobiles. Sales executive gave to hope to go for it. I brought the same.within 2hrs started experiencing heating issue and battery draining issue informed the customer care number provided by them.they asked to switch off the phone and charge it. Did the same. Again started experiencing the same heating issue and battery draining than normal.if I use the phone for half day it dries. Within one day of buying...
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