Vivo Mobile India Customer Care
Vivo Mobile India Pvt. Ltd.
Customer satisfaction rating: 81%
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170
COMPLAINTS

Vivo Mobile India Customer Care

Vivo Mobile India Pvt. Ltd.

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Address
Plot No. 54, 3rd Floor, Delta Tower, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
188
down
48

Additional info
Factory
Tech 2, World Trade Center, Plot No. TZ-13A, Techzone (IT Park), Greater Noida, Uttar Pradesh 201308

Customer satisfaction rating
81%
Complaints
170
Pending
44
Resolved
126
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Vivo Mobile India related photos (15)

Vivo Mobile India Complaints & Reviews

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Vivo Mobile India — unsatisfied service

 Prabakaran Visvanathan on Nov 15, 2017
Hello..

I am new to the vivo family.. Mobile is good. There is no complaint regarding mobile and its features.. I bought a mobile on 09-08-2017. I dropped my mobile and my display got damaged. I accept there will not be any warranty claim for the physical damage.. I changed my display on 14-11-2017 in vivo authorized service center located in thanikachalam road t-nagar.. I paid rs.3295 for replacement.. My question is there is free service for 1 year i paid the net amount for the material.. But why i was charged for labor charge??

I signed in the agreement states...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — mobile data issue

 Biswajit Tripathy on Nov 14, 2017
Please do not buy this phone. There is a major bug in vivo v7 plus handset. Data deduction happens even when you are not connected to mobile data. There has been a reduction of around inr 180 in last 3 weeks even though the handset is using wifi and mobile data is switched off. I am not sure what they are going to do with it because the below website mentions in detail about the issue.

https://www.getdroidtips.com/common-vivo-v7-plus-problems-fix/...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vivo Mobile India — vivo v7+

 Ram.fifty on Nov 10, 2017
I bought my new phn last 20days ago but u people are lanuching a new colour of my phn i am happy for that. But we also paid same price but why u people are not offering screen replacement for all and only for particular colour this not a right way there is a extra 5%off on that but we dont bother about all but we also need the screen replacement we are also using the same mobile same price...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — vivo v5 plus

 caprincearora on Nov 9, 2017
Hi, i have purchased vivo v5 plus in october. But now oftenly the phone has a sound problem i cant hear the voice whenever i am getting incoming calls as well as outgoing calls. Sometimes when i call someone no voice gone to other side and no voice to me also kindly resolve it as soon as possible... My mobile no is [protected]. And my email id is caprince88@gmail.com...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — vivo v5s/ i have software issue with my phone but service center want to change my motherboard

 Karen wahi on Nov 6, 2017
Hi, i bought a vivo v5s phone i am facing issue with my camera and what's app. First time service center provide me resulation they update my phone software. After 3 days days my phone automatically restore. I just ignored. Today the same thing happened. I ask the service center to check my phone. They update my software again. After i 1 hour the same thing happened my phone restored automatically. Now they said they want to change the motherboard of my phone. I have issue with software why they want to change hardware part. I don't want, they open my phone. I want to replace my phone under replacement...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Vivo Mobile India — battery draining, still no update and bore after seeing ads again and again on tv

 i nawab on Nov 5, 2017
I bought your vivoy51l but now i think i made a biggest mistake ever battery draining in 3-4 hours even if idle night to morning 50% battery is wasted how? And still no update in operating system u can only make cameras for ur sa called selfie not smartphones u cannot anything if any one complaint its my 4th complaint but i know still no reactions i get from vivo camera music battery draining without uodate companyπŸ˜•πŸ˜•πŸ˜•πŸ˜•...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Vivo Mobile India — unable to listen voice during call while others can listen my voice

 PrathyushaUday on Nov 4, 2017
Unable to listen voice during call while others can listen my voice.. I can listen with headphones and on speaker.. I have purchased in march 2017..

No online solutions from vivo.. It's very difficult to go to service center for petty issues and i'm facing problems with vivo and this is second time i'm facing problems with my vivo phone and i hope that my problem gets resolved soon by vivo.. Only one service center in hyd and lot of queue for any problem how can one wait for such long time who goes to office and token numbers are of multiples of 100.

Hope i get solution...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — phone tracking

 vijju venkatesh on Nov 3, 2017
Hi this venkatesh i bought a new phone vivo 1610 last 7 months back. But last 3 months onwards am facing problem with phone it is always strucking. Even when i get a incoming call i am unable to pick the call. There is no third party applications still phone strucking. And i did not play games also. Only inbuilt apps are there and am using only whats app thats it....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vivo Mobile India — bad experience with vivo

 DEVNARAYAN KHATIK on Nov 1, 2017
Very bad experience with vivo. I will never buy vivo mobile in future never suggest to anyone for buying. I purchased vivo y69 on 24 september and after 7 days mobile's touch automatic run and google voice typing not run then i went to service center and they replace my phone they gave me new y69 mobile on 14 october then again same problem happend in new mobile and i made screen video of that problem and i went to service center told us about that and they told me we do not find any problem then i show screen video to them but they did not consider that proof and they did not solve my problem them...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Vivo Mobile India — insurance subject on vivo y55l

 Akash Mall on Nov 1, 2017
Name-akash mall
Phone-vivo y55l
Imei no.- 863599031252098
Email id - itsakash97@gmail.com
Contact - [protected]

Dear sir/mam
I am not satisfy on insurance company is amtrust mobile soltions and mobile shop dealer is m spot.
I am complain about insurance company and mobile shop.
Please complain and check my queries please help i am not satisfy on insurance company....
Complaint comments  Read comments [1]Complaint category Insurance

Vivo Mobile India — I am complaining about headphone

 abhi9929 on Oct 29, 2017
I purchase y 51 l in february 2017 and now my headphone not working so can i replace it my nearest show room. It doesn't work properly when i buy it so at the replacement order or change warentty period is available please tell me about it so i can use and make my vivo experience better.
Kindly reply me, i m thankful to u.
Abhishek tripathi
Con no:- [protected]...
Complaint comments  Read comments [2]Complaint category Other

Vivo Mobile India — how can you close the complaint without being resolved?

 Nikhiladitya on Oct 27, 2017
What the hell is going on vivo?

https://www.consumercomplaints.in/vivo-mobile-india-vivo-v5s-always-restarting-a... />
How can you close without being resolved?
I have been calling your toll free and you people are not even calling back to be after taking call back request. Whats going on?

Do you feel users are that dumb fellows who are using your mobile?...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — the cell phone model y55 s - getting hotter very soon on charging, why

 vallukanna on Oct 26, 2017
The cell phone vivo y55 s on 3 may 2017 is getting hot very soon, as soon as i put out of charging, pl let us know th e reasons for this and where can i get a new piece, as it is only 6 months old. I reside now at hyderabad, and where is your company vivo service centre at hyderabad, whom should i contact there? Pl advise.

Geetha v aradarajan
[protected]...
Complaint comments  Read comments [1]Complaint category Airlines

Vivo Mobile India — vivo v3 max not providing updates for android marshmallow 6. 0 or latest nougat 7.0

 Cool Stuff Gamer Best on Oct 24, 2017
As i purchased vivo v3 max, about 28000 rs before 1 year back. Still running on lollipop version 5. 0. As currently most of chinese as well as global brands providing updates for hardly priced phones of 7000 rs to 15000 rs. As vivo expending so much money on promotion & advertising, so ignore the timely updates to there loysl customers. Vivo v3 max not providing updates for android marshmallow 6. 0 or latest nougat 7.0. This is a really false practice to retain customers or gunning the new one be a loyal for long other vise short term....
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — mobile not working properly

 riyagupta on Oct 23, 2017
I had bought a y21l from asha collection, bhopal on 22 sept 2017.
The next day itself, i found that it was not functioning properly and hanging a lot. The same was reported to the vendor on 27 sept 2017 itself.

They sent the phone to the service center where some updates were done and the phone was returned citing that the issue is solved. However, when i used it again, i found that the issue still persists and therefore submitted the phone again on 29 sept 2017 and requested for a replacement.

From then till now i am being told by my vendor that the phone is...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — network problem, customer care ask me to pay rs. 5500 for motherboard replacement

 rishi16 on Oct 20, 2017
Hi there, I am from coimbatore tamil nadu, Last year (aug 2016) I bought vivo y51l with lot of hope and happiness. But Nowadays didnot get network, I tried replacing many sim still the problem exist, So I went to coimbatore customer support . They updated the software and it was showing network. The next day again, Network gone, so again I went to customer care of coimbatore vivo office. They again installed the update. But network problem not resolved. They ask me to pay Rs 5,500 for new mother board, Which I can not offer. Please help me to get my vivo phone under working condition, without charges....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — anyone can unlock vivo v3

 G.santhosh Sivann Sandy on Oct 20, 2017
Have my vivo v3...*once was try to unlock my phone with left hand (Index finger) with my fingerprint*... It was able to unlock itself... But i have *only one fingerprint* that was in my righthand's index finger... It not good...*actual any one can unlock my phone*... This little disappointing me... So please try to solve this problem by updating it......
Complaint comments  Read comments [2]Complaint category Education

Vivo Mobile India — vivo ys1l

 patel sweta on Oct 18, 2017
Its 9 months i have brought this phone and suddenly its charging is not working it doesn't even charger one % in 15 min try to solve it soon and even its not working properly it gets hanged 10 time a day we get onr year warranty so ita been 9 months only so solve this soon bcoz phone is the most important thing now a days and it is to be use on daily basis as a student...
Complaint comments  Read comments Complaint category Education

Vivo Mobile India — vivo v5s always restarting all of sudden [Resolved]

 Nikhiladitya on Oct 13, 2017
I have been complaining since i have bought this mobile 2 months back. There is no software update and at least no minimum software functionalities. At least the software is not stable. What the hell guys? Really vivo is worst at its quality. Spending huge amounts for mobiles like this is really painful for the buyers. No proper service and no proper updates. Don't you feel ashamed off for troubling people?...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo — mobile insurance [Resolved]

 ganesh borkute on Oct 8, 2017
Dear sir/mam, Β 
This is to inform you that recently i had purchased vivo 7+from my bajaj finserv policy no. (402dfs52182341), i have not taken any mobile insurance but if i check my details bajaj finance has been insured my mobile without any information.
Kindly request you to cancel my mobile insurance as soon as possible send me the confirmation of cancellation of mobile insurance immediately. Plz

Thanks for ragards
Ganesh borkute...
Complaint comments  Read comments [3]Complaint category Insurance

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