Vivo Mobile India Customer Care
Vivo Mobile India Pvt. Ltd.
Customer satisfaction rating: 88%
Submit a Complaint
281
COMPLAINTS

Vivo Mobile India Customer Care

Vivo Mobile India Pvt. Ltd.

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Address
Plot No. 54, 3rd Floor, Delta Tower, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
263
down
60

Additional info
Factory
Tech 2, World Trade Center, Plot No. TZ-13A, Techzone (IT Park), Greater Noida, Uttar Pradesh 201308

Customer satisfaction rating
88%
Complaints
281
Pending
44
Resolved
236
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Vivo Mobile India related photos (39)

Vivo Mobile India Complaints & Reviews

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Vivo Mobile India — problem is not getting fix

 Vineetmalhotra on Jul 17, 2018
Hi team
Iam vineet malhotra i bought vivo y 69 in feb 2018 because of the performance of Vivo handsets its been 5 months iam using ViVo Y 69
Its is not worthfull total waste of money because the moment i bought the phone after 20 Days i got a problem its start getting hang i thought its a common problem in Anroid but after that it gets more hang with saying System Ui is not responding then i switch off the phone and then only able use the handset i visited the place from where i bought the handset 6 times every time gentleman of Vivo says kindly delete pic and videos which is from...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Vivo Mobile India — mental harasment

 Martin1 on Jul 10, 2018
Hello sir
I am new retailer in amravati city, I have a started mobile shop in amravati mobile market, I own that shop your dealer in amravati not supported me in any thing, not branding support no promoter, he is that arogant that your team leader is not even visiting my shop for any kind of key points to be told to customer
Last month I sold 7 pieces including v9, y83 y71, y53i etc..they told me to purchase in cash I did that still they Are making fool of Mee..what to do now...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — notifications issues in vivo v9 from 1st day of purchase

 Mayank29 on Jul 5, 2018
A phone worth Rs 24K having notification issues is a very serious question to be asked to vivo. Also one should be thinking thrice before purchasing a vivo phone.
All required settings and reset of settings has been done. Still not receiving any notifications of any third party apps.
Foolish customer care executives repeats same thing again and again that we are really sorry for the same. Explains every step again and again. Then finally asks to visit service center.
A brand new phone worth 24k is asked for a visit to service center after 2 days of purchase.
This is a...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — vivo v 9

 anumeet kaur on Jun 29, 2018
I have purchased vivo v 9 just two months before and since day 1 its battery gets heat up while charging. Now, it has starting reducing very fast and does not even run for 5 hours.
I had this problem with samsung phone after using it for 2 years, so have bought vivo and this phone has started giving problem form first month!!!
Is this kind of phone you manufacture and make fool of your customers???
Please get my phone replaced with new phone!!!...
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Vivo Mobile India — I lost my mobile

 patelhiral66 on Jun 29, 2018
I purchase mobile vivo v 9 on 29.04.2018, details are as under

Party : hiral patel
Model : vivo v 9 gold
Ref no : [protected]

Even i given complain over call in vivo customer care we not finding our phone location, kindly help us.

We purchase 5 mobile in our family from vivo company on this stage we expecting good offer for purchasing new mobile from the vivo...
Complaint comments  Read comments [4]Complaint category Insurance

Vivo Mobile India — mobile device

 Sudarshan Dudhe on Jun 27, 2018
I got phone call from the Vivo Mobile India company. They told me that I won the Vivo v5 mobile handset on the basis of randomly chosen jio customers and they will send it by post and I can get it from there by paying 3500 Rs.
Later i paid 3500 Rs., but got nothing in the box. When I complained about it they told me that Box was exchanged with someone else and they will send me a device again. But they neither sent me a devise nor their phone is reachable anymore.
I even have the recording of calls.
I need help from Consumer Complaints to get the Device or the money back....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Vivo Mobile India — vivo v9 doesn't support direct video calling jio to jio

 Kumar Mritunjay Tiwari on Jun 26, 2018
Vivo V9 is the best Vo-lte phone but there is one biggest problem that Vivo V9 doesn't support direct video calling, it needs the other video calling apps . Wherever other Vo-lte mobile phones like samsung J7 supports direct video calling from calling function. So please upgrade Vivo v9 phone and add the direct video calling facility in calling function.
Thanks

Mritunjay tiwari
India...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo — vivo y55s (music, video pauses in between)

 Arpana Sewa on Jun 25, 2018
Well it has been around 6 months, i have been using this phone and recently i have been experiencing this sudden annoying problem in this set i. E the videos and music doesn't play smoothly, it pauses all of a sudden and i have to resume it everytime also it has started to heat up, i am really unsatisfied with this product vivo 1610 kindly resolve this problem....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Vivo Mobile India — v7 plus / alarm is not working properly

 Mahiyakale on Jun 24, 2018
I bought vivo v7plus one year back since then the alarm is not working properly. I mean i have kept some tunes for my alarm but only vibration is coming. The songs or any tunes i have kept are not coming.

I have selected songs to my alarm so that i can wake up but those songs are not ringing during alarm only vibrations are coming.

Is any one facing the same issue?

Please fix this....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — vivo v9 burnt my fingers

 Richa kheterpal on Jun 22, 2018
My vivo v9 which i bought around a month ago got overheated and when i touched it.. It burnt my fingers and left blisters on my fingers. I am afraid to use it as it may burn my ears too or may harm my body. Please let me know where to complain about it to get resolved. I want to know who is the responsible authority if any such thing happens. And also i want complete refund of the mobile purchased....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Vivo Mobile India — after sales poor response

 MMJ_8888 on Jun 20, 2018
Dear concern,

This is reference to my visit to your service centre today morning regarding main screen hanging of vivo v9 purchased from mobile king vide invoice no: mg/5165/18-19 dtd 05.05.2018.

The issues has been clarified that main screen hanging/screen will go black completely/screen will open after that but icons will not respond for some seconds/screen will change to 2 slides and back to normal.
Camera not functioning/dial screen hanging/once incoming calls doesn't know who is calling (Screen will be black).

From 3rd day onwards this issue...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Vivo Mobile India — vivo v5 s

 Nagwanshi Prateek on Jun 19, 2018
Last year i have bought vivo v5 s on 21/5/2017 which suddenly bursted in very bad condition...
And now when i came to complain about it in service center after that they didn't inspected it and after some time they told internal parts were missing which is unnecessary escuses made by executive...
Sir pls make this as an important so that i would not take any further action......
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — I'm being continuously harassed by vivo service team. [Resolved]

 vikaschugh52 on Jun 19, 2018
Respected sir,
I m being continousely harraed by vivo service team. I m a employee of vivo brand and i am also a vivo smartphone user and since febuary i got some problems with my handset and everytime i visited service centre and their team specially their representative menka didnt behave well with me because i m a vivo employee and she said 'phle hum apna phone change karwayenge.
Still my handset in service centre and they didn't make me any call regarding my handset.
I m visited 4 times on
13th may
26th march
30th may
12th june...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — imusic shuffle issue

 Geoff Sandy Kurbah on Jun 19, 2018
Whenever i shuffle songs on imusic it keeps going back to the first song and won't shuffle to another song. I tried many procedure to rectify it but it's the same outcome. Please help! I've seen that others has the same problem but a solution hasn't been made. Other music players are working fine but imusic has the best sound and that's why it's important to solve this issue...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — y 55s [Resolved]

 m@ngesh on Jun 17, 2018
I have vivo y55s. I used it 5 months, then after 5 months its started heating soo much and because of heating the touch screen border color change to purple and its spread all over the screen. After several minutes its changes to normal. Then i contacted vivo service center near by me. But they said ur phone doesn't have any problem. So now i want to refund or replacement....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Vivo Mobile India — complaint about scratches on back side of vivo v9 gold colour

 Jenish Pastagia on Jun 17, 2018
I have purchased vivo v9 mobile from vivo dealer before 2 month
And i protect vivo v9 with back cover
But with back cover protection there is lost of scratch on back side of vivo v9 mobile.
I want to change my back with under warranty mobile. So i request you to change my back side of vivo v9 or replace it with new mobile because it's a company fault...
Complaint comments  Read comments Complaint category Other

Vivo Mobile India — vivo v9 notification and message loading problem [Resolved]

 Prashant Patel (Pin22) on Jun 14, 2018
Im getting problem with notification on vivo v9. Notification and even mesaage is not loaded in whatsapp. Once i will open whatsapp, altogather 40-50 message will be delivered which was pending. The same thing happend in mail also. Why automatically whatsapp message is not loading in background and why whatsapp need to open to load messages. Same error in loading mail also. This is serious problem. Evenif paying 20k this kind of silly error occured. Please solve it asap.

My details
Prashant patel
[protected]...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — nougat update [Resolved]

 Meet Sejpal on Jun 9, 2018
So what about my question...? You just tell whether vivo v5 is going to get nougat or not... Answer me in yes or no... Nothing else also tell why v5s and v5 plus getting nougat update... You people take money in huge sums and then don't provide after sales service... Please for the god's sake give me a prompt reply... What i'm asking is just whether my v5 hanset going to get nougat update and you are useless reply and coming to the main point...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — poor service from your dealer [Resolved]

 Minnie Hansika on Jun 8, 2018
The glass was broke and when we went to your dealer, they changed the complete display charging as rs. 2800. They never gave it at the right time though. Made us walk to and fro for so many times. After they changed the display, speaker is not working. When we took it back, they said they have forgotten to fix the speaker. And today they got it to fix the problem. And again the same drama. They were not able to rectify it and now saying some other problem. We need a day or we have to take it to krishnagiri. What should we do? Take some action. Thanks in advance....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Vivo Mobile India — vivo, 1718/bluetooth gmail facebook crash

 Bimohini Panigrahi on Jun 7, 2018
Dear Vivo,
I brought this Vivo V7 one month back, but facing lots of functionality issues as described below and can't believe on security of my data.
1.Bluetooth automatically switching on/off.no user control on this.
2.gmail crashing, it's not opening many times.
3.surprised that today facebook also crashed.

Need immediate action on this.

Thanks and Regards,
Bimohini
Mob:[protected]...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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