Vivo Mobile India Customer Care
Vivo Mobile India Pvt. Ltd.
Customer satisfaction rating: 87%
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239
COMPLAINTS

Vivo Mobile India Customer Care

Vivo Mobile India Pvt. Ltd.

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Address
Plot No. 54, 3rd Floor, Delta Tower, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
238
down
59

Additional info
Factory
Tech 2, World Trade Center, Plot No. TZ-13A, Techzone (IT Park), Greater Noida, Uttar Pradesh 201308

Customer satisfaction rating
87%
Complaints
239
Pending
42
Resolved
197
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Vivo Mobile India related photos (32)

Vivo Mobile India Complaints & Reviews

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Vivo Mobile India — vivo v7 + snatched last night

 Pradeep Kalambe on Apr 22, 2018
Please help me to find out my vivo V7 plus... Some guy come to me and suddenly snached my vivo V7 plus around 3:30 am at Mahim, Mumbai. Please help to find out my mobile back.

Please sir it's a humble request you .. even my vivo V7 plus Emi is going to complete after 2 months.

If my mobile no. Is not reachable then please share your contact number details on my below email ID.

My email ID
Pradeep.kalambe1990@gmail.com

Contact no.
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — otg drivers

 geetesh sonwani on Apr 18, 2018
I have a vivo v3 max. I have some trouble using otg on this phone. Firstly they should keep the otg settings always on. I always have to go to settings and turn on otg. It should be plug and play. Secondly external usb hard drives doesn't work through otg on this phone. Usb gamepad or joystick also won't work. You should provide drivers for them. Other than that everything works fine...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo Mobile India — no android upgrade for phones

 geetesh sonwani on Apr 18, 2018
I have a vivo v3 max and a y51l. V3 max was released in 2016 while android marshmallow was already released in 2015. Still it was running lollipop at that time. Now even after 2 years there is no upgrade for these phones. Now android oreo is also released. This shows that vivo provides worst costumer service. They spend all the money on advertisements and never think about their costumers. If this went on then vivo will lost all of their costumers and no one would buy their phones. Android lollipop is now outdated so atleast they should give update for marshmallow if not for nougat...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — regarding for change my new vivo phone it has many problem but they are not responding me

 Vipin Mehra on Apr 17, 2018
Dear sir,

I am vipin kumar mehra i have purchased a vivo y55s phone from my near shop as date 9/02/2018 since i have purchased it has some technical issues if i am talking to someone else. Then another person calling me. Then my no is showing busy but i dont get to any information of that guy who is calling me. It has camera issue also camera do blure i went to shopkeeper he said u have to go service centre i called up your customer care also they said you have to come our service centre but i dnt have time to come your service centre your service centre ones says you have to wait...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — phone receiving

 Pranav Tonde on Apr 14, 2018
I cant receive the phone calls. If i receive the phone calls then it is not answering and i cant even hear some voice. After i swipe the call i cant talk to anybody. I also tried to slove this problem by updating but no use. So please solve my calling problem that i cant receive the phone calls, the screen is not displaying after receiving call! Please solve my problem urgently...
Complaint comments  Read comments [1]Complaint category Education

Vivo Mobile India — I m complain about vivo v9 it is getting hanged.

 Savitri Choudhary on Apr 13, 2018
I have purchased vivo v9 one week ago. I m having problems in my handset. It is getting hanged, and even get switched off, and battery is also getting down very fast, even sometime i m getting problem while typing, when i try to cancel what i m written then it get hanged many time. What can i do to solve this problem. Please look in to this matter soon....
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — v9 gift headphones

 srijith kr on Apr 11, 2018
I have purchased vivo v9 but mobile is superbbb and mobile performance is so so good but with that they showed different headset but provided low and worst quality of head set sorry for my this type of complaint against free gift of vivo V9. We expected for better of vivo headset we lowest quality of headset better than providing this type of low quality and worst and worst quality plz don't provide this type head set r any other products...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vivo Mobile India — complain of vivo y69 @ taranjit singh from akhnoor disst jammu (j&k)

 kalutaran on Apr 11, 2018
I am Taranjit Singh from Akhnoor (j&k)

I am using your Vivo y 69 phone from 27 Jan 2018

My complain is that this phone is connecting to my LCD TV but Data or folders is not opening at TV,
For the same Today
I visit to my retaier shop where I purchase this phone in Akhnoor
(Manni associates) Shop name,

Service boys of vivo your team is unable to slolve my problem, They ignore my Query,

Then i call customer care for the same, they are saying that Pls visit our service center at jammu for the same,

net...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vivo — mobile

 sri709 on Apr 11, 2018
Sir i have bought a new VIVO v7+ at 22k i really feel good when watching it in ads, now i was shocked after seeing the mobile only 720p resolution, and it is also not a Amoled display Still there is no Oreo update and it is has Avg UI, when compared to and MI A1 & MOTO G5s it is providing snapdragon 625 along with rear dual camera and 1080pixel, and very good PPI at 14k.please help me sir i was totally fooled by VIVO ads. i lost my money....
Complaint comments  Read comments Complaint category Computers & Accessories

Vivo Mobile India — 3 time visited to service centre but still facing same issue

 Kamlesh Anbhavane on Apr 10, 2018
Hi,
This kamlesh, using vivo v5s, facing very serious network issue with phone and not getting any proper support from your customer care or vivo chat.
After 3 visit to service center network problem still persist. And mic issue also still pending i am irritated.
Now i dont wanna any repairing to do.
Please process for replacement other wise i will take some strickt action....
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — vivo mobile phone not blocked even requested with bill copy & fir copy

 Kiran Ravak on Apr 8, 2018
My self kiran raval live in gujarat (Mehsana).

I was using vivo 1713 mobile.
Said phone was theft by someone from my pocket.

Hecne i punch police complain & get copy of complain.

I contact to vivo mobile by call that inform that my mobile was stolen kindly lock imei [protected] & [protected]

As security reason but vivo unable to process the same.

Kindly help for the same....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vivo Mobile India — auto switch off

 Krunal Panchasara on Apr 7, 2018
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Mobile HandsetsVivo Mobile India vivo y66/y55- auto switch off issue
[Resolved] Vivo Mobile India — vivo y66/y55- auto switch off issue

3 Reviews
Nimish Sonar on Aug 9, 2017
Submit a Complaint
Hi...
Complaint comments  Read comments Complaint category Car Rental

Vivo Mobile India — mobile physically damaged when given for service at hyderabad service centre

 K Yadaiah on Apr 6, 2018
I K Yadaiah had some issue with my mobile on[protected] which is under warranty. I contacted customer care over phone and they suggested to go to service centre in Hyderabad. I have submitted my mobile on the same day and after examination they said they have replaced mother board, which I don't think happened. Any how my mobile is working but they have physically damaged my mobile, so I have called on [protected] and so they suggested to send images of my mobile where it was damaged. I have sent my phone images to [protected]. They asked me to come there so I went there today, but they said they...
Complaint comments  Read comments Complaint category Mobile Handsets

Vivo Mobile India — billed non-moving stock vivo y66 (black) with some technical issues.

 satvir25 on Mar 27, 2018
My son YASH went to purchase New Version of VIVO to M/s. Shri Shyam Communication, Shop No. 7, Gandhi Chowk, Model Town Rewari (Haryana). They billed Non Moving Model VIVO Y66 (BLACK), which has also stopped manufacturing six months back. There are some technical issues related to this Mobile : a) Low Voice, b) Problem in Browsing of Apps and sometime Apps got disappeared, c) Problem in updation. i want the Manufacturer to replace this Mobile with New Version. My address : H.No. 401/A, Ahir Chopal, Qutubpur, Rewari - 123401 (Haryana), My mobile is : [protected] and e-mail is : satvir25@yahoo.co.in...
Complaint comments  Read comments [2]Complaint category Education

Vivo Mobile India — after I lost my mobile

 LOC-Ltechnologies Lokesh on Mar 26, 2018
This is saibaba goud i am purchased vivo mobie model vivo y53 and i have paid ammount for insurance after 3 months i have lost mobile but i went to service center for claim insurane those guys are saying that 50/50 to claim insurance what and y they are saying reasons i buyed this mobile for 9300in that all risk fast 262.71, cgst 6.0 tax 481.61rs and my mobile imei no [protected]...
Complaint comments  Read comments [1]Complaint category Insurance

Vivo Mobile India — vivo 1714

 ajithkumar ajithkumarpreethi on Mar 18, 2018
Sir.
I buy vivo 1714 phone, 3 months before i took photos and video now my phone hard disc is full i cant transfer photos and video to my usb drive only single photos to transfer to drive cant mark and copy, so many years i am using phone, last i use asus z max that phone has all facility available so i am not satisfaction this phone so you please refund my cash back as soon as early.

My no.[protected] sign in
Ajithkumar...
Complaint comments  Read comments [1]Complaint category Business & Finances

Vivo Mobile India — battery down fastly without using [Resolved]

 ishfaq ayoub on Mar 12, 2018
I buy the new vivo v7+ on 04/03/2018 and i face the camera problem means when i capture the image i shows small dots visible and moving like particles even in sunlight it was showing the same after when i capture the image by zooming about 10 to 30 percent image qauality gets deteriorate affter comaplint i contact to service center they gave me new one it seems the same problem too and my first mobile had ver good battery backup but the new mobile they gave me has battery drainage abd iface the battery problem from start. I plug my mobile first for complete charge after that when i use the mobile...
Complaint comments  Read comments [2]Complaint category Universities

Vivo Mobile India — reasonable mobile service [Resolved]

 Jaganathan Krishnan on Mar 7, 2018
I am jaganathan, i bought vivo mobile. Product model y55s at the date of 23/08/2017. Mobile i'm no is [protected]. My mobile last two three month some problems (Battery over heating, battery discharge not used time, facebook not responding, google not responding, launcher not responding proxmity sensor not working) i went to vivo mobile service center four or five times:no339, first floor, m t h road ambattur, chennai 600053.. Last service yesterday evening, problem launcher not responding mobile is hanging. Take mobile. I am waiting approximate 45minutes mobile hand over me. Only software update....
Complaint comments  Read comments [5]Complaint category Mobile Handsets

Vivo Mobile India — improvement [Resolved]

 Everything About Phone on Mar 3, 2018
All things are good but target on silly areas. You people only focusing on cameras only not software or hardware. You are doing small mistakes in settings. Add data usage warnings minimum in settings. Navigation kaya somt i mes din t disabled win necessary just work like samsung or other componies and focus in small objects. Tips products are good but make them powerful by software's....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Vivo Mobile India — battery doesn't support even for 8 hours [Resolved]

 Pradeepvj50 on Mar 2, 2018
I bought a vivo y69 mobile 2 days before and the battery backup is very worst in my new mobile, think it's a manufacturing defect. I called your customer support executive and he insisted me to update the software version to get rectified with the issue. I've done it but still it's worst i've started using the mobile often checking the battery percentage. Please help me in replacing or refund for the mobile.

Thanks
Pradeep. R...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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