[Resolved] VLCC — Appointment taken service not provided

Eshan Goswamy

Nov 21, 2021

Address:

Vlcc wellness center, Sony Junction, # 607, Asha Plaza Ground & First Floor, 80 Feet Rd, Koramangala 4th Block, Bengaluru, Karnataka 560095

Appointment for mens haircut was take on 19th Nov 21 for 21st Nov 21 at 2:30pm. On reaching the center at 2:25pm the staff say that I need to wait for another 3-4 hrs for a hair cut as the staff (there is only person who does haircut) is busy with a customer already. Is this professionalism?? Should I be waiting even if I have taken an appointment?? I have travelled 20kms to reach the location and I still need to wait...the staff say that they cannot do anything... shouldn't I be expecting atleast a call saying that there will be delay in the appointment and I can come accordingly??

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Dec 25, 2021

Complaint marked as Resolved

VLCC customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2021

VLCC Customer Care's response Dear Customer,
Greetings from VLCC!

Thank you for contacting us. This is to acknowledge your email.

Please share the following details so that we can take it up accordingly.

Centre Name/ Registered Contact Number:
Invoice

Alternatively, in case of any urgent request, please call our Toll free number[protected] between 9:00am to 6:00pm on working days and our team will be glad to help you. Pls write us back on [protected]@vlccwellness.com for further communication

Kindly be assured of our best services at all times.

Best Regards,
Team VLCC