VLCC — Branch Closed without informing patients

Address:

New Friends Colony

Hi Sir,

I enrolled with VLCC (New Friends Colony) for laser hair removal (5 sessions) and hydra facial (2 sessions). I had paid 45k for my treatment already.

But just after 2 sessions of laser, their team has stopped responding to may calls /msgs. Thereafter I called customer care and complaint about the issue, where they informed that branch is closed for renovations and will be open after few months. I can request them to change my branch on email.

I had sent them several emails as well but no response is received. This is becoming harassing for me as a customer. My treatment is pending, they did not bothered to inform me in-advance to check which branch they can change for me, my money is stuck as well.

This is a complete fraud and harassment towards customers and I need my amount refund . I cannot trust a organisation who doesn't even bothered about existing patients.

My co-ordinator from VLCC was Ms. Sana - [protected]