VLCC — burns caused due to laser hair removal

Address:411017

Hello, i had taken a laser hair reduction package at the magarpatta centre at vlcc in pune. Bill#pun0619p00000807
I had a few burns (4-5) in the first session and ignored them however in the second session i encountered uncountable burns. On reporting this, i was aked to use momate cream which didn’t help at all. Thereafter i was asked to meet a dermat in koregaon park branch who totally wasted my time and effort in going to meet her.
I travelled 17km to get there and she was checking images on the phone for diagnosis. I could have just spoken on the phone then. I had a second meeting with another doctor at the magarpatta center and she said that she had burn marks due to laser on her neck and they got light as time passed however she has some scars. I should have been told that this is an issue and i may get burnt, i would have never taken the service. I am not sure if these burn marks are going to vanish and i strongly feel, they will not. I purchased the same package for my sister, using my credit card. So technically that too is my package. She has not availed any service and would not like to proceed as she is not willing to take a risk. The burn marks look like chicken pox marks now. I do not wish to take any other service from vlcc as they damaged good skin and couldn't even fix what they inflicted, besides i don’t trust them. I demand a full refund so that i can get treated by a good skin specialist.
Points to be noted: the laser performed at vlcc is done by girls hired from beauty parlours, they are given training for a few hours and perform the treatments. They don’t have any certifications to perform the procedure.
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VLCC customer support has been notified about the posted complaint.
May 04, 2019
Updated by [email protected]
I had taken 2 packages and demand a full refund along with compensation for all the damage, trouble and trauma caused.
The package was for Rs.59, 000 each hence the total amount is Rs.1, 18, 000 + compensation.
May 04, 2019
Updated by [email protected]
For 1 package I paid using my credit card and the other was financed by Bajaj Finance.
I am paying EMI’s for a service I am not availing of and would like this to be dealt with urgently.
May 07, 2019
Updated by [email protected]
Do we have any update on this?
May 09, 2019
Updated by [email protected]
Any update?
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