VLCC — Cheated with me

Address:Trident Shopping Complex, 1st Floor, B Wing, Race Course Rd, opp. GERI, Vadodara, Gujarat 390007

Note: I was not able to write my full complaint in my previous complaint. I am not able to edit or delete my previous complaint which is with subject:did not provide me full service. You can delete that complaint and consider this one.

I am saylee pawar. I have taken laser hair removal package at VLCC vadodra rececourse branch. When I took this package Meena was working there and after negotiating she was agreed to give me 8 full body sessions in 40k. She asked me to pay full payment in one time. And i paid full amount before taking session. When I took my first session, they gave me my file to sign on it and i saw they have written 7 session on my file. So I asked them about it, so receptionist said that she will talk to manager and get back to me. When I went for my 2bd session sapna who did my laser session and recentionist confirmed that I will get 8 session but on file it will remain 7 only as 8th season will be complimentary from their side. On 3rd may I went to take my 7th session and branch manager Radha said that that was my last session . And they will not give me 8th session. When I said this is cheating with me as at the time of payment they promised me 8 sessions and now you are giving me 7 sessions only she said that she can't help me as the staff has been changed and they are not robbing me. As they already have given me 7 sessions.

They asked me to pay full payment before taking the service and now they are denying me to give full service.

Even they do not have Dr to do servicea. While booking they clearly told me that laser expert will do your service but lase treatment was done by sapna who is just beautician and not laser expert. Dr was never there to check my hair growth or to keep an eye on my treatment. Hair growth checked by manager Radha only and she only give consultantation. When I book my session Meena checked my hair growth and told me that 8 sessions will be sufficient and i will be getting 95% hair reduction but even after my 7 sessions it's not even 50% reduce.
There service is pathetic. No hygiene maintenan at all. During the session sapna used to go our several time. No proper shaving before session. And i got so many dark spots because of her carelessness.

This is clearly cheating with me. I want you to take action against this and provide me my full service or full refund...and when I say full service i mean 95% of hair reduction.
Please take action against it.
Thank you
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