[Resolved]  VLCC — client harassment

Dear sir/madam,

This is a complaint regarding vlcc pusa road as i was enrolled there for weight loss. It was or i can say it is complete harassment for the client as for them there is no value of client time their behaviour is completely devastating. This is what happens to me:-
Due to some reasons, i asked them to change my centre to nfc, south delhi. They get easily convinced and ask for some time. They told me to give a reminder call on 2nd december 2017 so that they will book my first session with them. But things started from there, i had given them a call on 1st december to book my session they said ok on 3rd december i can go for the same. But on 3rd when i call them to inquire about whether my session is booked or not, as i have not received any call, mail or msg regarding it. The girl name kirti under whom i book my session said she forget and she will do it right now.
After 10 min i got a call that your session is booked and said you would get a confirmation call too. But still, no confirmation call or msg received neither any msg or mail for the transfer. Meanwhile, when i call them to ask about the route for the same she didn't bother and the person on call/reception said that she is busy with a client i said not an issue you tell me the route and give me their phone number so that i can consult them she said to wait. And i am still on her waiting list, till date. I have not received any msg regarding address and phone number.
Now the point is when i reached nfc centre they told me that the session is booked but they have not received any transfer mail. But they entertain me and book my next session too. When i went there for next session they said still they didn't get the mail of transfer. I said they not picking up my call so better they call them and i'll talk to them in front of everyone but i started taking and tell everything that why you have not mailed anything to them, then they mail them and to me as well. But the problem does not end here i was booked with 10 tummy tuck plus 10 sessions (1 facial and 4 sessions as complimentary). But the mail i and nfc centre has received in it it is written that my 9 sessions are complimentary as this is not true as i already avail my 4 complimentary sessions in pusa road centre only. Nfc centre also not able to short out the issue as they have not received proper mail and my file.
This is complete harassment for the client it been a month or two but the matter is not sorted out yet. Neither they entertain my calls. On 3rd december, because of them, i wasted an hour only for searing for the nfc centre as they keep my phone on hold and no one bothers.
I just want that some action needs to be taken so that others may not suffer and from my side, i would never suggest anyone to go to that centre as their customer dealing is worst. I have not expected such behaviour from vlcc.
During there sessions too they have not guide properly neither they take my case seriously they are just there for making money.
I am frustrated from there behaviour. Kindly look into my problems and try to short out the things.