[Resolved] VLCC — complaint against an employee named debonair of vlcc jodhpur park kolkata

Biswas madhumita

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I have started my weight loss program in may 2017 and i'm still continuing. There is one staff named debolina whose behaviour is so rude that most of the clients feel irritated to take the session in her presence. Since she is the dietitian, she decides and directs the therapist which machine to be given and for how long etc. She herself remains busy in making personal phone calls through out the day and even talks to the client holding her call parallely. Her shouting and pinching rude words make the whole ambience so polluting that i myself feel irritated to visit the place. At the time of booking for the next session she always tries to defer the client by misinforming that there is no availability. Overall this cunning lady always tries to cheat the client. Vlcc authority must know how much money each customer pays for getting service from them. But if this kind of behaviour and service is received the target will not be achieved and the clients are getting harassed. A written complaint has been submitted to the branch manager on 20.08.17. If no step is taken by vlcc management, necessary action will be taken as per provisions of law.

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Oct 7, 2017

Complaint marked as Resolved

VLCC customer support has been notified about the posted complaint.

Aug 22, 2017

Updated by Biswas madhumita Name of the employee is DEBOLINA of VLCC Jodhpur Park Kolkata.

Verified Support

Sep 06, 2017

VLCC Customer Care's response We regret you have been subjected to such a frustrating series of events. At VLCC we really believe in giving quality services to our customers and transform lives.

We will speak with our manager in Jodhpur Park, Kolkata centre
And assure you necessary actions will be taken. We appreciate your response and truly believe that your feedback makes us better.

Please share your contact details with us, we will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company.

Warm Regards,

Team VLCC

Sep 13, 2017

Updated by Biswas madhumita In connection with the complaint posted on 22.08.17 no visible change in your Jodhpur Park branch has been noticed till date. The same dietitian is continuing her job as she did earlier. Kindly let me know clearly with the supporting document exactly what action you have taken against this employee. This is for your reminder that I have invested Rs.60, 000/- (approx.) for availing different services from you during the period May'17 to August'17.
Besides, I submitted one hand-written complaint to the Branch Manager, Sagarika, of VLCC, Jodhpur Park Branch on 21.08.17 (at around 7:30 a.m.). The Branch Manager did not hand-over the received copy' of the same that evening showing a reason that no staff was available to make the photocopy of the letter from outside and assured to give the same on my next visit. After that I have made several requests to her to hand-over the 'received copy'of my complaint letter which is not yet received. You are request to direct her to hand-over the 'received copy'to me immediately. I visit the branch twice/thrice every week.

Madhumita Biswas
Contact no. [protected]