VLCC — Cooltech procedure

Address:

nairobi

I have already submitted one compliant through you and there has been no response or resolution!! I am now complaining again and will ensure that I take this review to the social media accounts for VLCC where I will voice my concerns.
I went to VLCC nairobi Kenya on 30.12.2022 (Friday) and met with Pooja Sondhi the manager for what was meant to be a consultatio. She convinced me to take the cooltech treatment for fat loss and then took my credit card to run the amount immediately. I filled out no forms, no medical history and no measurements were taken so that the progress could be tracked.
She ran my card over and over agaon until she managed to get an approved amount from my bank - this is inspite of tellng me the 'special offer' was expiring on 31.12.2022
When the cooltech procedure was done by a member of staff, the pods were placed incorrectly as there was no drop in temperature, no pinching or sucking sensation at all for 70 minutes. I was also not bruised or even slightly sore, which was not usual. No massage manipulation was done and no cleaning of the area treated before or after.
I complained to Pooja and after an hour of arguing she agreed to repeat the procedure - and then did not wait to see me afterwards or to follow up on the other treatments included such as the lymphatic massage, exercise and nutrition. I feel conned and scammed out of Kshs. 50, 000 and I want a refund made immediately. This business is run on commission to this unprofessional and hostile manager and her total lack for client service, respect and care. Very very disappointed and if no response is received for the second time I will not hesitate to voice my complain further.