VLCC — Delivery not received for prepaid order from Vlcc

Address:

Vill Mohisgote, Post Mohisgote, PS Khanakul

Hi,
I am Santanu Maity, ordered 2 items from your website(vlccpersonalcare.com) on 7th May 2022. Order number: 1044.
It was a prepaid order.
Till now(as of 5th July 2022) I have not received my delivery.
Followed several times(at least 5 times, I have the recordings) but your customer care representative unable to provide proper information. Also they have stopped receiving my call.
Today when I was tracking the package from ecom express (AWB number [protected]) it's showing order cancelled. But I never cancelled my order. Neither I got any refund from your end.
Please look into the matter as soon as possible otherwise I will take legal action against your company.
Attached screenshot for your reference.