[Resolved]  VLCC — denial of redemption of free haircut coupon

Address:	Jaipur, Rajasthan, 302019
Website:	www.vlccwellness.com/India

Greetings,

This complaint is in reference to correspondence made on 25th june, 2018. I am the recipient of free vlcc has coupons. Today is the last date to redeem the same. I got free today and decided to redeem them at jaipur. I called the mansarovar store to book an appointment but to my utter despair i was told that it was a new store and coupon redemption isn’t available. I then called the vaishali nagar store where they said that there are no free haircut slots. I conveyed the whole scenario to them but they said they couldn’t help me.

This is a serious infringement of my rights. The company is trying to publicise their services by distributing free coupons, exercisable at the will of the recipient before maturity date. On the other hand, it is not reserving slots for the coupon holders. Contrary to my comfort, i also asked for the extension of coupon date if slots are not available on the same day but i know it was not an option owing to existing company policies.

Please, resolve this problem and get back to me as soon as possible.

I regret submitting a complaint to a consequential brand like yours, but it’s the customers that make a brand and i hope you would improve your current policy position by resolving complaints like these.

Wishes on a bright future.