[Resolved]  VLCC — Dermaroller + skin brightening treatment

Address:Raipur, Chhattisgarh, 492015
Website:vlcc

I have been advised by vlcc raipur staff about dermaroller + skin brightening treatment while my casual visit to the centre for other services. I paid 82000/- for the same. After 04 dermaroller sessions and 03 brightening facial sessions i am feeling no difference in my face. 82000/- was swiped and when i askd for the invoice and details (What kind of treatment, i am supposed to go till how many days and sessions), they didnot provide me. I insisted for the proof of the swipe (Against some package in vlcc for my record) they just gave me the swipe copy generated there. I thought what was that??? They assured me to give details later but i am yet to get it... Further the doctor who come to visit never give personalised skin care regime advice or never monitor progress in the skin closely although the treatment get started by testing my skin n body analysis by dna testing (At an extra cost)... When i insisted she advised some cream to be applied as she observed some sunburns on my face according to her. Some serum advised then by her to apply in night, rs.4000/- medicine to be taken each month (Multivitamins), i did that too still no effects observed. I am totally disappointed. This is not professionalism..."jab tak customer na chillae ya bole let the things go" kind of attitute they are having. I have demanded for refund or change the rest amount into other services so that i can visit some other dermatologist... I will never suggest vlcc to anyone for any services be it hair, slimming, facial etc. Completely disappointed...
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Oct 15, 2016
Complaint marked as Resolved 
VLCC customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2016
VLCC Customer Care's response
Dear Ma'am,

Greetings from VLCC!

It is our endeavor to offer the best experience to our customers and your feedback is highly valuable to us.

We will be shortly connecting with you to gather all details and to ensure that all your concerns are resolved at the earliest and you are able to enjoy every visit at VLCC.

Regards,

Team VLCC
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