[Resolved]  VLCC — did not receive any bill receipt

Address:Kolkata, West Bengal, 700133

I availed hair spa and pedicure service from vlcc outlet kolkata, (Sector v branch) today[protected]. They made a verbal bill of ₹2212. When i asked for the breakup and the bill receipt, they said i would receive an e-bill in my registered number. As i was in a hurry i went without receiving the e-bill. Now its been 7 hours since then and i haven't received any official bill from their end. This is not something expected from a brand like vlcc. This in a simple way means deceiving customers, as i doubt the amount i paid for my bill. I would convey this experience to all my known people and would warn them regard the same.
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Jan 15, 2018
Complaint marked as Resolved 
VLCC customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2017
VLCC Customer Care's response
Hi Arpita,

Please accept our sincerest apology for any trouble or inconvenience caused. Please share your contact details with us, we will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company and we will make sure that this problem will not happen again in the future.

Warm Regards,
Team VLCC
Complaint comments 

Comments

Given an appointment for 3.30 pm on 3rd Dec (booking Id VC0019677)then got a request call to postpone it for one hour now asha's no. Is switched off n no staff is taking responsibility for clearing this issue..
This was the first and last time I booked vlcc
Worst service worst staff a big no to vlcc salon services
VLCC Customer Care's response, Dec 15, 2017
Verified Support
Hi Bharti,

Please accept our sincerest apology for any trouble or inconvenience caused. We will Strictly look into this matter and resolve it on priority. Please share your contact details with us, we will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company.

Warm Regards,
Team VLCC

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