VLCC — Extremely Rude and Arrogant Behaviour

Address:

Shakespeare Sarani Branch Kolkata

Hi Team,

This mail is regarding your outlet at Shakespeare Sarani Branch, Kolkata which has an employee by the name of Ms. Sonali (Tall lady).

This mail comes to you after repeated rude, indecent, impolite and misbehaving behaviour of your employee.

This has happened a lot many times over a certain period of time.

She is extremely arrogant, rude and a very pathetic behaviour, and the worst part is, this has been on a continuous basis for treating other customers this way.

How can you endorse or allow such an employee to handle your customers and billing at the front desk reception ??

It has become an absolute repeated habit of this lady to talk very rudely, harshly and always in a very argumentative tone, always replying harshly to customers. Therefore it is an unpleasant and unavoidable nuisance every time with her. I will not let this pass lightly nor go in vain.

How can you allow such behaviour in your company ??

How can you appoint someone that too for a front desk, who does not have an inch of humility/politeness in her behaviour ??

How can you let someone work in your wellness/hospitality department which has a very hostile and animosity attitude ??

I want to ask your organization, how do you allow such behaviour of your employees towards the customers ??

Are you implying that your organization supports and endorses such rude behaviour towards customers ??

How can you be so ignorant all this while waiting for customers to get so frustrated to actually file for a formal complaint ??

This is absolutely and practically not tolerable. You may allow such employees and support their behaviour, but we will definitely not tolerate such nonsense attitudes from your staff and that too when we are high paying customers to avail your services.

I am waiting to hear from you regarding this matter. Consider this as my formal complaint.

Please be advised that if I find no further action is taken in this matter, I will move ahead with a formal police complaint against your branch employee in Beniapukur Police Station, considering this mail notifying your company as a written complaint notice of her behaviour on today's date.

Kindly see the matter.

Thanking you,


Harsh Garg