VLCC — [protected]@VLCC

Dear Nidhi,

I am writing to inform you of the fraudulent activity at VLCC Malviya Nagar Fitness Center. Despite several complaints made to various individuals, I am certain that no one from your team at the center has passed on my concerns.

I have exhausted all possible ways of filing a complaint, including verbal complaints to the center's manager, VLCC call center, and Twitter, but I have not received any response. I had booked a few products from Bellewave range in January 2021 and paid in advance but have not received the products or a refund to date. Moreover, after making several complaints, a manager named Shiva handed over expired products, which I have tweeted about, and I have attached the file.

I have made several complaints about the money, products, and services I have received and have been patient enough, but I can't take it anymore after hearing statements such as "aapko do saal baad yaad ara hai paiso ka."

It's disheartening to see that highly skilled and well-behaved people are no longer working at VLCC, and that people with no customer skills and arrogance have taken their place, managing the center with no sympathy for customers who have been wronged by their own team members.

I no longer want to continue any services with VLCC and request that you cancel all ongoing services and process the refund. I have been burnt during laser treatment, expired products have been used on my skin, and people with no skills and authorization have performed laser treatment on me. I have taken several sittings and have not received the promised results to date. Moreover, when I needed a session with a doctor for my skin treatment, someone I don't know performed a facial, causing me to develop acne and an allergy. I was charged INR 6000 on the day of the event I had to attend, and when I complained, the center was unapologetic and canceled the amount. They did not even provide a brochure or justification for the charges they levied.

I have suffered enough and cannot tolerate this nonsense anymore. I urge you to consider my concerns sincerely and cancel all my services with VLCC while refunding my money.

I am a highly unsatisfied and wronged customer,