VLCC — Have laser hair reduction appointment on 9th March but Machine is not working

Address:

Sector 18 pocket E, Noida

I traveled on Sunday from Gwalior to Delhi, just to have laser appointment at VLCC NOIDA, SEC-18 but now I received call from them that their machine has suddenly stopped working so Laser cant be done tomorrow and not sure when machine will get fixed.
I booked an appointment 2 weeks ago just to sure that appointment get fixed. As it's been so long and my face and body badly need laser setting due to which I am not able to go anywhere and stopped myself to attend professional and personal program. I am suffering a lot . LASER was only reason to come to NCR else I will come after Holi. NOW My question WHY WOULD I SUFFER IF YOUR MACHINE IS NOT WORKING. I HEARD ONE OF MY FRIEND IS VLCC IS PATHETIC BUT NOW I CAN FEEL THE SAME. THEIR MACHINE GET FAILED SO FREQUENT. I WILL NEVER RECOMMEND ANYONE AS MY EXPERIENCE IS REALLY BAD.
THANKYOU FOR BAD SERVICES AND TAKE THIS FEEDBACK SERIOUS .