VLCC Health Care Limited — Worst service

I took laser treatment in VLCC. First signed up for 2 individual laser sessions for under arm(Rs. 2000/- each per session total Rs.4000/-). Then signed up for full body laser (For Rs. 50, 000/- they assured 7 sessions and 95% hair reduction). Took 3 sessions of full body laser. With that 5 sessions were over for underarm and 3 for other areas. No improvement was found. When asked both technician and manager said that there was problem in setting of machine and many customers complained with regard to the same. They convinced that they would redo the sessions and call back once the machine is ready. When contacted again they asked to take glutathione injections for complexion improvement so that the laser would work. I asked them that only on analysis of my skin and my colour they assured that there would be 95% reduction and now they are convincing for another treatment. Further got laser burns in various skin parts (sample pictures attached). I raised complaint in ingram consumerhelpline.gov.in. The reply of company is as follows "Customer has already consumed the maximum sessions and is left with 10593/- as her unexecuted amount. Pls note laser helps in reduction of hair and is not permanent in nature. Customer has been requested to share the center name so that accordingly transfer can be initiated based on the unexecuted amount same will be taken care off". The reply has no response for laser burns. Further they assured retake of 2 sessions along with 4 original sessions (so outstanding is 6 in total) the amount of pending sessions is untrue. Need full refund of Rs.54, 000/- Payment proof has been attached