[Resolved]  VLCC — beauty parlour services of vlcc jammu centre

Address:

Jammu, Jammu and Kashmir

Hi, i am giriji tickoo from jammu. I had a torrid experience with vlcc recently (11th nov-2017), when me and my sister decided to go for a party makeup at vlcc beauty parlour channi himmat jammu. Occasion was the marriage ceremony of my son. Appointment for the makeup was at 3 pm on the date of marriage. Barat was to depart at 7 pm.
Even after four hours of tardy effort, the makeup specialists at the parlour were unable to do a proper makeup. It seems they lacked the basic knowledge of how to da makeups on different types of face features and age of the customer. The results was a horrible mess up and i was looking like a circus joker. Same was the status of my sisters makeup. It was a real nightmarish experience for both o[censored]s. Considering it was my sons marriage, it was an agony beyond imagination.
Picture after make up is attached.
There was no senior person available at the parlour to attend to our problem. I undid the hairdo and partially removed the makeup at the parlour itself
My sister had to do the same as her makeup was also very poorly done
The staff was unable even to tie the sari. I had to leave the parlour, crying and literally nude wearing vlcc gown. That (Vlcc) gown is still lying with me.
An ordinary makeup had to be done at home so as to get ready to attend the marriage, which was getting delayed.
This has caused me immense mental trauma. A great day of my life was spoilt by the lousiness and lack of capabilities of the staff at the centre, adding salt my injury was lack of sensitivity exhibited by branch manager who being duly informed about the problem did not bother to turn up to attend to such a serious issue.
I went to the centre next day to lodge my protest and as refund of my money which i am rightfully claiming as not onlywere the requisite services were not provided, i was mentally harassed as well. I was aghast at the behaviour of the branch manager ms reema (Ph no: [protected]) who was not ready to accept her mistake.
The same behaviour was exhibited by her seniors ms sushma (Ph no: [protected]) when i contacted her.
Later to assuage my feelings, a gift voucher for rs 1000 was sent to me by the branch manager ms reema (Pic attached)
Considering the fact that the services provided by the centre were not of the requisite standard and i was mentally traumatised, i request that
1. Service charges of rs 5000/- should be immediately refunded to me immediately
2. A penalty of rs 5000 should be reimbursed to me for the mental trauma and agony i had to suffer on such an important day of my life.
Hoping for a response which will exhibit t the customer friendly focus of vlcc