VLCC — customer calling

I had made an online enquiry in response to which someone from vlcc (Think vineeta was the name) called up, was talking fast like a robot, refusing to listen to me inspite of requesting. When i told her to mail me centre and timing details of my area so that i can visit, she said i have to make appointment on the spot and just finished the call and cut the phone.
It totally put me off and if you keep people like this to call your customers your business and reputation will diminish soon.