[Resolved]  VLCC — extremely bad quality of service as well customer care response

Address:

Kolkata, West Bengal, 700091

Myself rupa kumari, a customer of vlcc – sector -5 kolkata.

I have extremely bad experience with vlcc services as well as with customer care. Customer support service is very bad.
I have call and mail but getting no response from them.

My treatment is not completed due to your bad service. Please refund my money

They have just played with my skin now they have no answer. None of the employees has any knowledge related to skincare. They had treat my skin just like an experimental things. If they have no knowledge they should accept that. My skin is very important for me and it is not for any know of experiment

I just want my money back.

My first mail :

From: rupa sharma
Sent: saturday, november 11, 2017 9:39 pm
To: contact
Subject: [protected]@vlcc.co.in


Hi team,

Myself rupa kumari, a customer of vlcc – sector -5 kolkata.

I had started to take treatment since 14-mar-2017 from vlcc for some pimple marks in my skin. They suggested to go through salisalic peel treatment along with hydra facial treatment. Also they had taken saliva from mouth for dna test.

But the treatments were not suitable for me and i suffered from reactions. When i mentioned this to them i was suggested to undergo 5 days of ozone treatment. After this again i have gone through peeling and different type of facial. But again similar type of problem appeared & i again got rash with yellow pus in my skin. Then they suggested some home remedies. The same problem occurred when i had undergone third session of peeling and facial which was different from previous two types of facial. Then i told that i will not undergo further treatments and i was asked to undergo medical check up since nothing was suiting my skin.

After several check ups with different tests from blood to usg, doctor mentioned that i do not have any medical condition that would create side effects if i take beauty treatments.

When i went back to the store, i was suggested few more treatments which were different from the earlier ones by some senior persons at their store. However problems occurred after each of the two sessions and i have stopped visiting the store due to this. Not only i got some rashes after visiting your store last time, i was also feeling irritation on my skin.

I have twice contacted customer care henceforth but i didn't receive proper response from them. My skin is still suffering the reactions of those treatments.
I am highly dissatisfied with the service as well as disappointed due to poor response from customer care. I would request you to kindly look into the matter seriously and atleast return me the money i have spent at your store since none of the treatments was useful to me and instead i had huge expenses in medical check up.

My details:-

Name : rupa kumari

Age : 27 year

Gender : femle

Contact number : [protected]

Customer of vlcc sector -5, saltlake, kolkata, west bengal-700091

Regards,

Rupa kumari

Attachments area

My second mail:

From: rupa sharma
To: wecare, [protected]@vlcc.co.in, [protected]@vlccwellness.com
Cc:
Bcc:
Date: sat, 2 dec 2017 23:45:24 +0530
Subject: re: greetings from vlcc!
Hi team,

I am highly dissatisfied with your service at vlcc centers and now with you
Customer care service as well. According to the last communication via mail
I was expecting to receive response from your side within 48 hours but
Nearly three weeks have passed and there is no communication from your side.

This proves that you do not bother to take responsibility of your customers
And serve them well.

I had spoken to vlcc customer care twice and also sent mail with detailed
Description but still did not receive response from your side. I have lost
Faith in vlcc and would never recommend any one to go to your center,
Instead share my experience in all possible forums in order to stop others
From getting harassed by your service both physically and mentally.

I demand my money back for all the treatments taken and if no communication
Is received within 48 hours i would take necessary actions to take this
Forward to higher authorities and in that case i would also demand
Compensation for all the medical expenses and harassment that i had to face.

I expect to receive communication this time.

Regards,

Rupa kumari