[Resolved]  VLCC — got no result and services not rendered.

Address:VLCC HEALTH CARE LTD, Willow Tower, 115 A, Biren Roy Road East, Behala Chowrasta, Kolkata -700008., Kolkata, West Bengal

To
The in-charge,
Vlcc health care ltd,
Willow tower,
115 a, biren roy road east,
Behala chowrasta,
Kolkata -700008.
Dear sir / madam,
I, ashoke kr biswas, want to draw your kind attention on the fact that as per request of some personnel of vlcc health care ltd, i was interested to undergo hair treatment in your centre. I, accordingly, paid a sum of rs. 67000/-for my hair treatment. At the very beginning, you are interested in my hair treatment but after few months the personnel of vlcc health care ltd. Have become very reluctant and irregular in my hair treatment. Even the vlcc personnel have not yet completed my session in time. I also put up the matter before authority of vlcc wellness who told me that doctor is not available or another pleas.
Besides, stem cell treatment has not been made and i have not got any result after spending rs. 67000/- for hair treatment.
As mesotherapy has not completely provided or completed, stem cell treatment has not been made and i have not got any result after making a payment of rs. 67000/- for my hair treatment, it is a breach of contract and liable to be punished under the consumer protection act, 1986.
It is to be noted in this connection that the motto of the personnel of vlcc health care ltd. Is to earl money without rendering any service.
So, you are requested to refund rs. 67000/- for hair treatment immediately failing which no other alternative will be left before me but to knock at the door of the consumer disputes redressal forum immediately.
Enclosures : as stated above.
Date: 19/11/2019
Yours sincerely,

Ashoke kumar biswas,
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Feb 10, 2020
Complaint marked as Resolved 
VLCC customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2020
VLCC Customer Care's response
Dear Mr Ashoke,

Firstly, please accept our apologies. We never intended to make our customers be disappointed.
Please accept our sincere apology and thank you for bringing this into our notice. Request you to please write ro us at [protected]@vlccwellness.com along with your location and contact number and our representative will directly connect with you to offer the best available solution to resolve your issue at the earliest.
Hope this helps, we'll be awaiting your email.

Regards,
Team VLCC
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    +91 12 4471 9700 [Corp. Office]
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    64, HSIIDC Sector - 18, Maruti Industrial Area, Gurgaon, Haryana, India - 122015
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