VLCC — hair treatment didn't work

Address:

MODEL TOWN , DELHI, New Delhi, Delhi, 110009

Hello team vlcc,
Model town ii
Delhi,

I, rita ahuja have been a devoted, loyal and regular customer of your products and company since 2003 and the basis of that, i request you to kindly read my below complaint and take appropriate action asap.

On december 30th, 2018, i booked a package called "global + hair streaking + kerafusion keratin treatment".

On the same day, i took global + hair streaking and was advised by hair expert to go for kerafusion keratin treatment after 1 month to get good results.

After 1 month, i went for the kk treatment for which i spent more than 6 hours hoping to get good results as i was promised but the results were not upto the mark.

Then after 2-3 days, i went to show to my hair to store manager named "shikha" who started making excuses so that she can avoid this situation. Excuses such as:-

1st. You must be using wrong shampoo where i replied that i am using the exact same one as you recommended.

2nd. You haven't taken head bath yet where i replied that i took it today only and even after that, i don't see any result.

After the entire conversation, i said that i am not satisfied with the results of kk treatment so what should i do now? And she replied that she will get back to me after figuring out with what can be done. Its been more than two weeks, i haven't received any call/message from her.

If this is the way how your local store/vendor treats and neglects the customer's complaints then it's unable for me to accept. This is my very humble and gentle request to you to look into this entire matter and get back to me asap with some sensible solution.

Regards
Rita ahuja
Email - [protected]@yahoo.com