VLCC — harassment due to shutting down dwarka center

Address:

Sector 11, New Delhi, Delhi, 110078

I have been facing mental harassment and financial loss for past more than two months due to shutting down of vlcc dwarka sector 11 sector.

After multiple failed calls to the customer care it was informed that the center is under renovation cause it caught fire.

There was no communication or notification regarding the inconvenience due to renovation.

The center always had issues of ventilation which was reported to the management personally various times. However, no steps were taken. Fire hazard was totally ignored as well.

During my discussion with customer support executive and his manager on 14th june 2019, it was apprised that the dwarka vlcc center has been permanently closed.

This seems to be a huge fraud as multiple customers have their thousands and in case of slimming services/ packages in lakhs stuck due to closure of the center.

I am one of those customers and to my surprise vlcc being such a huge brand name failed to provide support and services or even proper response to the concerns raised. Most of my emails to the “[protected]@vlccwellness.com” have not been replied to. Even calls to customer care helpline were unattended multiple times. Or if someone attends the call, the standard response is same.

I have a family card (Which i bought on recommendation of vlcc staff) which has more than half of amount remaining and the validity is expiring as i cannot utilise it. Further, i have to spend additional amount on availing the services from different salons.

It has been suggested to go to janakpuri centre. However, going to janakpuri is not a feasible option for me due to distance and time constraints. I am a working professional and invested in family card only because it was convenient for me to got to centre. If i had any idea regarding the policies and fraudulent practices by vlcc, i would not have invested a single rupee.

Further, useless options o[censored]tilising the money in some other services/ products have been proposed. Which are again of no use to me.

I have also come across multiple complains of shutting down vlcc centre across india. This seems to be new fraudulent practices of snatching money from customers and running away.

Sadly, it leaves with no other option to take legal action against the fraudulent practices by vlcc.