[Resolved] VLCC — I want my money back

Suhana_gupta_9991

from Lucknow, Uttar Pradesh

Address:

Vlcc health & wellness ltd,2nd floor, rohit house ,opp. Sharaganj, hazratganj , lko, Lucknow, Uttar Pradesh, 226001

Sir I booked botox service in vlcc with Dr tulla on 29/05/2019
Client I'd- CLMC/18/[protected]
Bill no - INUPLKN02PKG20/000019
Contact no[protected] / 96/ 97
Vlcc charged 47200 rs for this service
I told them clearly I hv to take this service before 27 June by dr Tulla only coz I will hv to go out of station to participate in the beauty pageant
Vlcc staff commit me don't worry we will provide this service before 27 June by dr tulla
But now they said, dr tulla was not available we cant give u this service before 27 June sorry
I replied them plz refund my amount i[censored]r dr is not available .
They said we fix ur appointment with dr XYz
I told them I cant take botox service on my face by another dr I told u before make the payment clearly I hv to take this service by dr tulla only coz I cant take risk on my face
Before making the payment they fixed my consultation with dr tulla
After payment they said dr tulla is not available. U can take this service by XYZ
I replied them I cant take botox service by other dr except dr tulla only if possible it's ok otherwise refund my amount
They don't recv the call, no email, no msg about my refund
I hv to go out station that's why I booked this service before 27 June
Vlcc charged amount on client's fault
But there is vlcc's fault they r not fulfill their commitment and waste client time also . I think compensation should be charged on them also on their fault
So I want my money back, coz 47200 is huge amount and couldn't take service on time also
I attached the screenshot of payment plz check and take action fast
Plz help me sir
Thank you

+1 photos

Was this information helpful?

No (0)

Yes (1)

Jun 18, 2019

Complaint marked as Resolved

Sir I booked botox service in vlcc with Dr tulla on 29/05/2019 Client I'd- CLMC/18/00000122408 Bill no - INUPLKN02PKG20/000019 Contact no - (0522) 4000095 / 96/ 97 Vlcc charged 47200 rs for this service I told them clearly I hv to take this service before 27 June by dr Tulla only coz I will hv to go out of station to participate in the beauty pageant Vlcc staff commit me don't worry we will provide this service before 27 June by dr tulla But now they said, dr tulla was not available we cant give u this service before 27 June sorry I replied them plz refund my amount if ur dr is not available . They said we fix ur appointment with dr XYz I told them I cant take botox service on my face by another dr I told u before make the payment clearly I hv to take this service by dr tulla only coz I cant take risk on my face Before making the payment they fixed my consultation with dr tulla After payment they said dr tulla is not available. U can take this service by XYZ I replied them I cant take botox service by other dr except dr tulla only if possible it's ok otherwise refund my amount They don't recv the call, no email, no msg about my refund I hv to go out station that's why I booked this service before 27 June Vlcc charged amount on client's fault But there is vlcc's fault they r not fulfill their commitment and waste client time also . I think compensation should be charged on them also on their fault So I want my money back I attached the screenshot of payment plz check and take action fast Plz help me sir Thank you

VLCC customer support has been notified about the posted complaint.

Jun 20, 2019

Updated by Suhana_gupta_9991 Today I recvd a call . He told me he is calling me on the behalf of vlcc
No is [protected]
When I checked the no on trucaller shows resolution
He told me vlcc is refunding my amount
Ask me card detail and cvv no
I told him I cant give u cvv no sorry
I can give u my a/c no u can refund on this account or u can reversed the transaction also
He said ok thank you
And disconnect the call
Call recording is not supporting on this site otherwise I send u recording when he demanding cvv no .I hav sent u screenshot of call detail as a proof
Plzz check
And take action strongly plz

Jun 24, 2019

Updated by Suhana_gupta_9991 Vlcc don't take any action on the complaint yet

Jul 08, 2019

Updated by Suhana_gupta_9991 Vlcc didn't take any action on this complaint yet
Plz help me

Jul 08, 2019

Updated by Suhana_gupta_9991 think you people are least bother about customer's request, You people only need your business nothing else. What if the person who has taken your package i[censored]r doctor were not available at the time of service what consumer can do ?This is just to inform you that I want my money back coz I did not gave me service at time .You people are not going to solve any problem. I saw your reviews on different site as well there are also many complaint pending So you people don't have time solve that also what time you will to solve my problem. Better I only decide what I have to do. But please have some heart. Its really sound you people don't hv any refund policy .Then you people only know how to take money and that's it. Great you people enjoy your business. But ill ask all my contact not to use VLCC ever. Don't need any reply on this as you people have as many complaint.

Jul 08, 2019

Updated by Suhana_gupta_9991 Notified is agreed but when there will be action on the work it is already been 4 week, You people never call and reply, I only have to call up and request but you people are not sure about the things only, hope the problem end up soon.

Jul 19, 2019

Updated by Suhana_gupta_9991 I request to consumer forum plz take strongly action about vlcc
On this site while notified they didn't give response and didn't take any action against the complaint
It shows that they don't hv any fear of consumer forum
Plzz take action strongly against them.