[Resolved] VLCC — Men's lip balm

nksherman

from Bengaluru, Karnataka

Address:	560032
Website:	www.vlccwellness.com/India

I had complained to VLCC about their Men's Lip Balm which I had recently purchased. After a few days o[censored]se, when I rotated the base to push the stick up, the stick fell off. Obviously the stick had broken within the container, rendering the product unusable.

VLCC replied saying someone from their local office would call me and replace the product and also asking for a picture of the broken product. I sent them the picture and someone called from their office promising to come the next day to replace the product.

No one came. Inspite of repeated reminders, I did not get any further response from VLCC. I threatened legal action and still there has been no response from them.

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May 27, 2017

Complaint marked as Resolved

VLCC customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

VLCC Customer Care's response Dear NKSherman,
Greetings from VLCC!

We understand your concerns. It’s our endeavor to offer the best experience to our customers. Please share the details of your purchase and communication with us at [protected]@vlccpersonalcare.com. Our support and redressal team will get in touch with you soon. Thanks.

Regards,
Team VLCC