[Resolved] VLCC — ordered product not received no acknowledgement

chaitanya mvvk

from Khammam, Telangana

Address:

Hyderabad, Andhra Pradesh, 500072

Hi team,

I have ordered some lotion and cream on vlcc personal care website on december 14' 2018.
Still the order not recieved after 65 days.
When i called the customer care they are replying we will soon ship it. Having shipping issues. Then why should they have taken the order in first place. They should not take the new orders and place the website on hold. But still taking orders and fooling customers. This is beyond patience and worst customer experience. If i asked to escalate the issue now, they are asking me to cancel the order. Waited for 65 days of my order daily and talked with many customer care representatives and wasted my time. Now they are saying to cancel?
How this can be compensated? And still the order is in processing state?

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Mar 26, 2019

Complaint marked as Resolved

VLCC customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2019

VLCC Customer Care's response Hi Chaitanya,

Please share your concern along with contact details on http://bit.ly/2SpvTSP with us so that we can connect to get the more detailed information.

We assure you of getting your issue resolved at the earliest possible.

Regards,
Team VLCC

Feb 21, 2019

Updated by chaitanya mvvk I've submitted my response, I don't understand from last 65 days, i'm calling, mailing but didn't got any positive response, Hope this time it will be resolved or create new one?

My number: [protected]

Order ID: ORDER #[protected]
https://www.vlccpersonalcare.com/sales/order/view/order_id/120622/
Let me know if any details needed?

Feb 26, 2019

Updated by chaitanya mvvk Any update on the issue?

Mar 03, 2019

Updated by chaitanya mvvk Any update