VLCC — refund of money towards service for lipo detox treatment

I have already emailed you the following. Kindly look into this complaint and return my money as soon as possible.. I emailed to noida. [protected]@vlccwellness.com:

Dear sir/madam,
My name is xx (Exact name mentioned in email). I am from yy (Exact location mentioned in email). I visited vlcc, noida on 10th march 2019 and enquired about tummy slimming treatment. I was assisted by dr divya. After our discussions, she suggested to get lipo detox treatment. She at that time didn't ask for any of my medical condition that restricted the use of machine. No form was also filled. I made a payment of rs 31623 through debit card on same day. Before zero session started, then she enquired whether if i had any medical problem. The dietician was also present at that time along with us. Dr divya said, 'mai to apse puchi hi nahi ki apko koi medical issue to nahi hai' in front of the dietician. I replied that i have epilepsy problem. She then filled a form mentioning my medical problem. I was given massage in zero session. She informed she would consult the doctor about my medical condition and decide about use of machine. As the doctor was not available on that day, it was decided to visit in the next weekend.

I visited vlcc again on 16th march 2019 and discussed with doctor regarding my medical issue and she suggested that any appliances should not be used in my treatment and instead do g5 and massage only. I told dr divya that i was not comfortable by the treatment suggested due to my medical problem. I asked dr divya to get refund of my payment as treatment was not suitable to my medical condition. She assured that refund was not an issue but she asked me to come tomorrow for detailed discussion.

I also consulted my epilepsy doctor about my treatment and use of machine etc. He also advised me not to use any of these appliances. He suggested for normal exercise and diet control only.

On 17th march 2019, i again visited vlcc and talked to dr divya and another consultant about this and they suggested alternative therapy which i told that this was not acceptable.

I insisted them to return my payment back as my medical condition didn't permit and alternative treatment was not acceptable. Besides, my medical condition was not enquired before i made payment. Dr divya, on 16th march, clearly told that there would be no issue in returning my money back.

In view of above, it is kindly requested to return my payment of rs 31, 623 back which i paid for lipo detox treatment program on 10th march 2019 through my debit card.