[Resolved] VLCC — regarding beauty product which I have booked in advance with complement, in last movement vlcc deny to provide services and product

bijaipur

from Delhi, Delhi

Address:	Allahabad, Uttar Pradesh, 211001
Website:	www.vanitycube.in

I had booked beauty and hair spa products & services in advance of approx 2 month for marriage prospect and done the payment of 27000/- also in same time. even all these products was recommended by VLCC experts only .

Now the time have been come to deliver the services by VLCC based on his commitment, But once we had visited to his shop (Showroom), then they are completely denying to provide the services as well products to all products very easily with a very conman excuse, like we don't have this product right now, that's why they can't provide this services to me. It seems a joke for them, they had booked his services with advance payment in 2 month advance and now they are not playing any responsibilities to provide services.

All these products and services have booked for bride makeup prospect, and now the marriage date will come very shortly. In such situtation, whether VLCC committed lot of things on his website, in his advertisement, as well once we visit his shops as world brand, and they are treating us in such way & manner. please look on same and help to provide my services on time. It's all the responsibility of VLCC to provide me my booked services on time. I am very worry and upset because they are not fulfill his own commitment on time, and now I am suffering in last movement. If they were not able to provide such services then they should not commit to customer and atleast they should inform me in advance, So that I could able to go through other option. Even now they are pushing me to use some other cheap products in same rate. Overall it's not acceptable and I want the action from your side to get my justification.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Dec 30, 2018

Complaint marked as Resolved

VLCC customer support has been notified about the posted complaint.

Nov 28, 2018

Updated by bijaipur Dear Team,

Still I am not getting any response or action mode, please help on priority. Thanks

Verified Support

Nov 28, 2018

VLCC Customer Care's response Hello,

We are sorry to hear this.

Please share your concern along with contact details on email id [protected]@vlccwellness.com with us so that we can connect to get the more detailed information.

We assure you of getting your issue resolved at the earliest possible.

Regards,
Team VLCC

Nov 28, 2018

Updated by bijaipur Hi, I am Anshuman Srivastava, My Priyanshi Richa Srivastava had booked your metavita product from your Allahabad, UP, office in advance of more than 1and half month with advance complete payment. But as of now in last movement your office members are denyng to provide the product as well they are not ready to return the payment also. they are completely playing un responsible job and way of communication. All these product was booked for marriage prospect, and now the marriage is very close and you guys are dening to provide your product and services.

Is this right way ??

TO know the more details against all activities you may contact to Richa on her Mobile no - [protected]/[protected].

For me you may reach on my mobile no [protected]. Email id - anshuman.[protected]@ymail.com

Looking for your immediate response on priority.

Nov 29, 2018

Updated by bijaipur Dear Team,

Still I am unable to see any prompt action to solve my issue. It's completely a irresponsible role playing by VLCC.

Verified Support

Nov 29, 2018

VLCC Customer Care's response Hi Anshuman,

Our concerned team is already working on the issue raised by you. Also, we request to share your concern along with contact details on email id [protected]@vlccwellness.com so that we could connect with you.

We assure you of getting it resolved at the earliest.

Regards,
Team VLCC

Nov 29, 2018

Updated by bijaipur Hi,
May I know what do you want any more from my side. I have already explain all things in my complain and previous comments. As well I have shared my contact details to contact you.

My simple concern is please arrange my product which I had buy from your store in Allahabad. Dead line time already over, and you guys are not taking it as a serious concern. Even your local store staff don't have profession manner how to talk with customer. They are completely denying to serve anything like they don't have any responsibility to take care all such things.

I want a deadline from your side, In how many days you are going to solve my problem, and you will provide me all products which I had done the order with advance payment.