[Resolved]  VLCC — unsatisfactory service of facial package

Address:

Kamrup Metropolitan, Assam, 781011

I have taken a facial package of rs.11000 of 6 sittings in vlcc, ambari branch, guwahati. Till now, 2 sittings are over. The first sitting was satisfactory, but not up to the standard of the company. But, i really had a very bad experience in my 2nd sitting, as i didn't get the desired result. Moreover, the details of the package that is taken is not given to the clients, for which it becomes difficult for the clients to keep a track of the package. We are unaware and they do not make it clear to the clients as to what are the facials that comes under the packages. It would be helpful if the clients are given a receipt where it is clearly mentioned the facials and the duration. Usually, the facial timing is 90 minutes to 120 minutes as per my earlier experiences in vlcc or any other salon wherever i have visited. Whereas, the 2nd sitting that was given to me in vlcc, ambari branch, took not more than 50 minutes. I was not at all satisfied as per the package and it is vividly shown that the employers working in vlcc, ambari branch doesn't feel necessary to provide satisfactory services after the full payment of the package. Because, now they know, no matter how is the service given to us, we 'll have to take the remaining sittings as the payment is already done.
I would like to mention one more point that it is the responsibility of the beautician to make the client feel relaxed and comfortable when the facial is going on. But in my visit to the 2nd sitting, the beautician was continuously bothering me throughout the facial time by insisting me to take another package whereas 4 sittings are already left in my package, not concentrating in her service. Had it not been a package, i could have discontinued to take vlcc service, but i am helpless as i have already paid for the package, for which they are taking advantage of my helplessness. My earlier experience of facial package in vlcc, abc, g. S. Road, guwahati was good. I could see good results after the facials were taken. I hope to get better results and services for the remaining sittings.