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[Resolved]  VLCC Healthcare Ltd. — Cheating no bills given no results burnt and pigmented skin as an after effect

Hi, I have started taking few of VLCC services from December 2015, Laser: 22106 INR body feel: 23000 INR Face peel: 4000 INR This is the amount I paid for the treatment. Refund is required as the treatment didn't work. But as it had an adverse effect on me, my skin got highly pigmented, and burnt. I have deep burn marks on my skin. I haven't got any bills for my body peel even after repetitive reminders. My skin is highly burnt and none of the treatments were given. The doctors are so horrible and the centre head Rizwana says "I have not taken your money, I cant help it". Dr. Yesheswini, Dr. Ruby, Dr. Savitha, Geeta - The Zonal head, all have told me nothing can be done as some other doctor has burnt it. They cant take any corrective measure. Dr. Ruby who is the zonal dermatologist, gave me different treatments which she was not sure of. Even after escalations, they didn't solve my case, Since last December, i had just got 6 laser treatments as the doctors were never available. Evertytime, you visit the centre, and tell them about the problems you are facing, they take it lightly and never respond properly. I have asked for a refund and wanted to claim compensation, but they are only refunding half of the amount and no written communication is being provided by their side. I want to know what compensation I would be getting for that. I want to become what I was before entering your VLCC centre. If i wont get my refund back, I will have to file a court complaint against VLCC.
Complaint marked as Resolved 

Complaint Status

[Dec 15, 2015] VLCC customer support has been notified about the posted complaint.
Verified Support
VLCC Customer Care's response Dec 30, 2015
Dear Sir / Ma'am, Our team has mutually discussed and resolved the issue amicably with you. Hope we have been able to close all your Queries and Concerns. Regards Team VLCC
Updated by ss2208 Oct 20, 2016
This is not yet resolved. Now you are not refunding me my money. Dont put the status as resolved.
Complaint comments  2 Comments     Updated: Share0Tweet0


Also they tried to sell their packages by fake promises and once you pay for the packages (a huge amount), they dont do the treatment properly and they will start denying for any kind of result. One doc will ask you for the package then the second doc will do the treatment and in case of bad effects, the third doc will come and say, they dont know what the other doc has promised but this will not help, go for another package. Then you taken another package by the third doc, then the first doc will come into picture and confuse you again with a new package,
This is like a vicious circle.
This is not yet resolved. Now you are not refunding me my money.

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    +91 11 4163 1976 [Regd. Office]
    +91 11 4163 1975 [Regd. Office]
    64, HSIIDC Sector - 18, Maruti Industrial Area, Gurgaon, Haryana, India - 122015