VLCC — Horrible service at Anand, Gujarat

Address:

No. 218, Sigma Complex, Station Road Vidhiya Nagar, above D MART, Vallabh Vidyanagar, Anand, Gujarat 388120

I am writing this to lodge a complaint against your centre in Anand, Gujarat. I went in for a complete laser hair removal treatment at the CENTER in 2020.
The worst mistake of my life was to agree to the verbal commitment given by Ms. Prakruti Chaubey. I paid the entire amount upfront - Rs. 63, 000/-

First of all, we agreed on including the entire body for the treatment. Then while taking the session my posterior part was always left out, until very late when I told them that they haven't begun the treatment there.

The person involved in my sessions kept changing repeatedly due to some internal politics. I was affected by Covid for three times since the treatment began, of which I had informed them immediately. However, they are now using this as a reason for the lack of results saying that Covid increases hair growth !!! No study in the world suggests this side effect ! I agree that some times I had to get the appointments rescheduled due to work commitments. But most of the times the rescheduling happened from your end.

Not to mention the attitude of the staff that leaves no chance to mock the fact that I have more hair. They feel I don't understand Gujarati as I speak to them in Hindi. And they say all kinds of ### assuming the client doesn't understand. You are a wellness company who have clients coming to you to reduce their own bodily insecurities and this is how we are treated ! The thought of going back into the centre and undergoing the treatment gives me anxiety attacks now. It's a demeaning experience.

Later I was pitched a skin lightening treatment to get better results in some areas! How convenient for you to realize so many sessions later that my skin was too dark in some areas to get any results.

I was told that the poor results were my fault and they are obliging me with 3 extra sessions, post which I'll have to pay extra to get results! THERE WAS ABSOLUTELY NO MENTION OF THIS EXTRA AMOUNT WHEN I BEGAN THE TREATMENT. I AM BEING ASKED FOR Rs. 15, 000/- extra now for 3 more sessions !!! What is this harassment ???
I was told that 8 sessions later I'll have to take maintenance sessions once a year to get rid of a little hair growth here and there.

And in the middle of all of this, they expect to get referrals out of me!

I haven't waxed or shaved in 2 years and now I am left with only 20% reduction in body hair. Plus I now have more facial hair than ever before !

My episode with VLCC, Anand is nothing less than a big fraud and I am really frustrated with the entire ordeal. Not to mention the stress I face while dealing with my insecurities all thanks to the shabby treatment at VLCC and the poor results from the treatment.

I am writing this mail in the hope that your CUSTOMER care isn't as hopeless as your CENTER in Anand and I will get some justice. Or else, I will be forced to lodge a complaint in consumer court for the ill-treatment that I have faced.

Ashima Minocha.