VLCC — I want refund from vlcc

Address:

VLCC Health Care Ltd, 23, A-14 Ln, opposite Dt Mega Mall, A Block, DLF Phase 1, Sector 28, Gurugram, Haryana 122001

I'm not satisfied with the vlcc services. today after taking appointment I went there with my husband for his hair prp and my melasma laser treatment but there is no one who can collect blood for prp even Dr. is unable to take blood and for my laser treatment she said this time You should go with a chemical peel, will fix an appointment for a laser. This VLCC branch has very unprofessional staff.
In chemical peel dr apply yellow peel without cleansing my face and said wash it off after 1 hr. Earlier I had yellow peel done in another clinic for melasma, he told me to keep it for 5-6 hours.
I have paid 56, 600 for the skin treatment in which include 4-4 sessions of chemical peels, prp and laser.
for consultation a center head present there who is not a dermatologist she didn't tell me that she not a dr, she said my melasma will be 100% disappear with the treatment but after one session one of dermatologist in the branch said that only 50% fade with the treatment. They misguided me now i want to my money back, I'm not satisfied with the treatment.
Today I went there after appointment for laser but there is no Dr available for the same and center incharge didn't receive my call.