VLCC — Laser hair removal services, not even able to avail services I paid in in advance

Address:

Vlcc Aundh

Vlcc aundh branch first of all took the payment online and assured since it was Sunday they'll be able to send the receipt over email the next day. That didn't happen in last 7-8 months. I booked the services in the month of October was told/assured that within every 30-45 days I'll get the appointment during the weekends like I asked them, they assured like it wasn't even an issue.
Since then i only got 1 proper session from vlcc. Even since either they are not providing the weekend slots like I was promised earlier or their machine is broken and they cancel my appointment shamelessly. I tried accomodating their request for traveling for an hour and half to go to a different branch because it had been 2 and 1/2 months since my first appointment, their unprofessional technican scratched my entire body by using the Razer Blade so roughly that it hurt for next 3 days and because of the rashes i couldn't even step out of the house and go to office for next few days, she didn't even do the laser thing properly and it was evident she really didn't want to do her job. After I told these things to the center WhatsApp number I was told they will repeat the session because of my horrible experience, remember this was in the month of January, even since whenever I try to book and appointment either their machine is broken or they don't accomodate my request for weekend session. I tried my best to accommodate their request to get it during a weekday when they got the machine from a different centre and was told it was available only during weekdays. I took half day off from my work, went to their center keeping the appointment time only to find they are not willing to do the session again, first by giving me totally false medical reasons which was proven inaccurate only by doing a simple Google search and secondly by making me wait and humiliate me even when I tried to keep my appointment and was pushed so much for getting a more convenient slot for their technician, I stood and waited for an hour only to find they are doing the laser hair removal treatment on another person who've just arrived instead of keeping my appointment time. I am just done with their unprofessionaism and their horrible customer service and unwillingness to provide the service which I have paid 59000 rupees for. Please help me get my money back. I can't even imagine going through this episode again. So much trauma and untrustworthiness caused because of this behaviour. Please help.