[Resolved]  VLCC — maltreatment and mismanagement by vlcc- practitioner burnt my skin while giving laser

Address:

New Delhi, Delhi, 110009

I had taken laser full body hair removal treatment package from vlcc – model town, delhi centre, bill dated 25th feb 2018.
I had completed one session for the parts and in every sitting i have been facing humiliation of one or the other kind. To this i even complaint at the centre twice to which no action was taken
Finally on 28th april i complaint about ms. Deepika’s behavior who has been giving me the treatment to the manager. On 30th april i took the sitting for the pubic hair and inspite of me complaining regularly that i am not comfortable with the intensity that is being used, she kept on giving me shots. From that day to this i am still in pain and i have picture of the skin which got burnt severely. This is inhuman activity that she has done to me.

If i had to undergo such risks, i wouldn’t have spend this much in vlcc but would have better tried other low cost options that are available in the market.
The model town centre has shown no move to this incident. I am attaching the picture of the reaction caused to my skin. Picture taken on 2nd feb 2018.

My earlier complaints towards the practitioner are:-
1. She uses any cloth even gowns that would be available around to wipe off the extra gel from the skin instead of cotton.
2. Manhandling of razors. She gave me as well my sister cuts on our face with the razors. I have attached the screenshot of the conversation to what she had replied on this.
3. She never applied anesthesia cream to my sister even while doing bikini even when she had asked for that.
4. She would pass loose comments while doing the treatment.
5. Never that i got to start the sessions on time, either the room will be blocked for some other person or some other services on my scheduled time.
6. She would leave patches on every part in between and she wouldn’t agree to it.

Dr. Anjalee is the only doctor that they have for all the centre in delhi in north and to my dismay while all this happened she was on leave and there was no one else in charge in place of her. I had bouht this package from mrs. Rajni and she sounded so promising before i had put a complaint but after the incident nobody came for the support.
Spending an amount of 1.25 lakh is not an easy thing as vlcc is treating this case to be. When i demanded for a refund the service heads asked me to buy something else instead as i am unsatisfied by there laser treatment.
I have several times approached their customer care, wecarewellness and the centre in gurgaon and model town but there has been no success to it.
Bill no. Del 0418p00000914