[Resolved]  VLCC — mismanagement

Address:Jaipur, Rajasthan, 302017

I have chosen laser hair reduction treatment from vlcc ashok marg jaipur, before my marriage. My wedding is on 13 dec 2017 n i have booked appointment 10 days earlier i. E on 4th n 5 th of dec 207
The very same day i. E on 5th dec i was told that i need to fix my appointment later as they dnt have any person who can do laser.. The only laser technician was on leave without any prior information..
When i said that it is not possible for me to come some other day as i have to leave the city on same day.. They asked me to go to their vaishali nagar branch... What is it?? I was devastated that how r they treating their customer who is already have many other work to do... They expecting that i should go to some other branch which is very far from me...
Poor management, poor staff... Atleast a substitute have to be with you... No one have that much time to wonder here n there for laser atleast.
When we pay we expect good service atleast... It is not expected by such a brand.
Also i never recommend anyone to go with vlcc... All treatments are worthless, total waste of money, poor service...
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Jan 15, 2018
Complaint marked as Resolved 
VLCC customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2017
VLCC Customer Care's response
Hi Shivakshi,

Please accept our sincerest apology for any trouble or inconvenience caused you. Please share your contact details with us, we will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Warm Regards,
Team VLCC
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