My mother & I started availing laser treatment at the good earth center as Dr. Bitai was there and we trusted her opinion only. We traveled from Paschim vihar to Good earth center sector 50 for every session. After treatment my case had worsened and we informed Dr Bitai as well. Sonia was our laser executive throughout but in one session taken by some other executive my skin was also burnt. Due to covid, our sessions had stopped and we could not avail the same. We had called the good earth center multiple times to transfer our case to punjabi bagh center as it would be convenient for us but they always responded by saying that the staff has left, we don't have your file etc. In 2023, after calling Dr Bitai, Punjabi bagh center and good earth center multiple times we were able to get one emergency session but now we can't get an appointment for the sessions that weren't given to us as they require our file to do so and good earth has lost them. What are we supposed to do now:? Even Dr. Bitai has left the organisation. Our money will go to waste. We have attached some photos to help find the documents. The photo is of an extended session, the initial bill is not with us. Payment for the extended session was made by card but the initial bill that was generated was on 0% Emi with Bajaj Allianz. Please help us at the earliest.
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