VLCC — no appointments given for laser hair removal

Hi,

I paid around rs.75000 for laser hair removal and skin polish session at jp nagar branch, bangalore. After two sessions i did not receive any calls from center. There should not be more than 4 weeks gap between two sessions. But, its been 2.5 months (10weeks) completed after second session. I made call to enquire about it around 10 times to centre. They are telling so many reasons in every time i make call as followed: (1) machine is in other branch (2) machine is repaired, (3) machine sent to mumbai for service, machine broken, (4) machine on the way (5) technician on leave, (6) next week, (7) 2 days, etc.

It seems they are cheating on my money which i paid. Is this the way you branded people cheat the customers who believed you to get good service.?