VLCC — Non Availability of staff, poor management of time, inadequate female staff, unhygienic

Address:

sadashivnagar, bengaluru

This is Ms. Bhargavi, Client ID: CLMC/20/[protected], I had enrolled with VLCC in December 2019 for the weightless program and Due to Covid have not been visiting the centre during the peak Covid periods in the year 2020 & 2021.
but I had made attempts to visit the sadashivnagar centre when ever the pandemic was under control.
ever since then there has always been a problem with the unavailability of the Female therapists in the early morning hours and I was unable to take sessions uninterruptedly for a very long time. every time I raised my concern with the incharges Ms. Bindhu and Manager Ms. Jyothi, then went on giving lame excuses and also did not hire any therapists to fix the problem.
there is only one female therapist available after 8am in the morning which will be very inconvenient time to visit and also there are many other female clients who also book their appointments at that time making it extremely impossible to get sessions regularly.

still after much pressurisation they appointed a staff for 7am, who is also very irregular and again the same problem.

the concern here is there is inadequate staff/female therapists at this branch to handle the female client crowd in the morning wee hours causing a lot of inconvenience and irregularities to clients.

there have been many days I have come and waited for too long for the availability for the therapist or returned since they are busy even after having an appointment.

also they have not bothered to take any action to fix the issue even after escalating the matter several times, by myself and other clients too.

hence I am extremely tortured and stressed by this behaviour of the staff of VLCC and hence request you to refund the amount paid and let me free from relationship with VLCC.
anyway it has not been helpful to me anyway to loose weight due to non availability of appointment or therapists regularly.