[Resolved] VLCC — paid total amount but not getting appointment for my session

Reenasingh0070

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122001

Dear team,

I have taken full body laser from sohna road, gurgaon branch and when the very first time i visited there, even after having an appointment they have taken the full amount of package but no service provided to me.

And now i am continuous calling at your branch from last one week regarding appointment for my first session of face portion which was left in last visit due to lack of time of your technician as she was in hurry but till this time i haven't find any positive response from vlcc

I am sorry to say but i am really not happy with this kind of service

Also i have escalated this issue to mrs. Ashmita (Manager of the branch) who was my spoke person from that branch.

If you cant give the service than please stop wasting my hard earned money. As its sheer wastage of money, time and effort.

Kindly resolve my issue or if not please refund my 60000 amount, as i have not got even 1% of return from your service. And its very disappointing that in the name of brand you are cheating with customers.

This issue i am facing again n again and not got any resolution. Its better i should log a complain in government portal (Consumer forum)

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Nov 26, 2018

Complaint marked as Resolved

VLCC customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

VLCC Customer Care's response Hi Reena,

We are sorry to hear this.

Please share your concern along with contact details on email id [protected]@vlccwellness.com with us so that we can connect to get the more detailed information.

We assure you of getting your issue resolved at the earliest possible.

Regards,
Team VLCC

Dec 03, 2018

Updated by Reenasingh0070 Hi,
I am writing this to you with huge disappointment. I am completely unsatisfied with the service that has been provided by VLCC.
In the month of November for marriage prospect I had booked services for my second session of Full body Laser treatment for 3rd December, 2018 and done the full payment of services in the very first time.
Now the time have been come to deliver the services by VLCC based on his commitment, But today when i called to visit VLCC to confirm my appointment, then they are completely denying to provide the services by saying they did not booked any appointment for today that's why they can't provide this services to me. It seems a joke for them, they had booked his services in 2 month advance and now they are not playing any responsibilities to provide services.
Now the marriage date will come very shortly. In such situation, whether VLCC committed lot of things on his website, in his advertisement, as well once we visit his shops as world brand, and they are treating us in such way & manner. please look on same and help to provide my services on time. It's all the responsibility of VLCC to provide me my booked services on time. I am very disappointed because they are not fulfill his own commitment on time, and now I am suffering in last movement. If they were not able to provide such services then they should not commit to customer and at-least they should inform me in advance, So that I could able to go through other option. Overall it's not acceptable and I want the action from your side to get my justification.
Again i have escalated this issue to Mrs. Ashmita (Manager of the branch) who was my spoke person from that branch but she behaved totally unprofessional by saying all the time "that's not my job to check who is on the leave or who is on duty" and disconnected the call, she repeated this many time.
This is the third time i am complaining to you but till time no solution find from your end.