VLCC — Pending issues 13th May 2022

Address:

Bandra turner road.

This is to bring to your notice very serious matters at the VLCC centre at Bandra Turner road.
I, Neha Parulekar am a very old customer of VLCC and have visited the worli centre and this centre. However I am completely disappointed with whatever has been happening over one month. I would like to highlight as many issues that I remember and request and hope that this matter is escalated and I’m refunded with my unused money. The service I have taken is 5 KG weight loss, 5 tummy tucks and 3 detox.

1. The service began with my weight and measurement records in a file. After which I did 4 sessions. I had requested that the best time suited to me was 7 PM post work.
2. I have had more than 4 calls over 7 sessions I have done to either reschedule or cancel as someone was on leave.
3. The dietician Krutika made a diet of exactly what I eat with no inputs, no recommendations. And even lost that paper and called me to send a picture of it for her records.
4. After 3 sessions I was told that my file is lost and now we would have to do guesswork and rewrite the weight. So my original measurements are missing. The new file wasn’t made for 2 weeks.
5. After 1.5 kg loss, I reminded them that a tucks is needed and the weight had frozen so the team suggested we do a tucks. This was canceled three time for reasons such as staff on leave, staff wants to leave for home early or unavailabliyy of a room after taking prior appointments. And I was told to do a general weight loss session.
6. During the session I have heard the women from the VLCC team shouting and yelling to decide who would remove the machine added to the client saying they do so much work, this one doesn’t work that one doesn’t work. I fail to understand that in a premier space such as VLCC why is the staff behaving like a market space. This is upsetting. This makes the client wait for someone to come and remove the machine. I have removed it myself 2 times without any attendance.
7. I had requested for a 2 part payment of A total of 22, 000/- I had paid 10, 000/- on the first day itself and within 2 weeks I would be reminded every day to pay the remaining. I said I would pay at the end of the month but the staff kept asking for It, with this level of incompetency I wonder how payments are taken in so well. However I have paid.
8. I took a 1 week off as my father was in the ICU and immediately resumed after which I had gained 300 gms in my weight which was laughed at and the staff said “ma’am aap Kya khaake aaye aaj”. this is more than rediculous behaviour and unacceptable.
9. The person incharge of the centre claims she has never met me, sadly due to her absence from the premise everytime.
10. Your Bandra office provides for a valet service for cars which is useful for car owners like me who come directly from office. I was told on day one to not take Monday timings as the Valet is not available and I obliged. Over the 7 times I’ve come VLCC I have met that person 2 times. And rest of the days it takes me atleast 5 mins to find a spot on turner road and then I’m questioned to why I am 5 mins late.
11. After much request I got an appt for a tucks on 11th May evening 7 PM. On reaching there I was told that please let’s do a regular session, as the masseuse was going to her village for a holiday. I made some noise and said this was pre booked and the incharge wasn’t even paying attention as she was talking on the phone with her friend.
ALL OF THIS AND MORE IS BEYOND HORRIBLE AND UNPROFESSIONAL SERVICE AND I DEMAND A REFUND OF THE UNUSED CHUNK OF MONEY I HAVE PAID.
On asking for this, instead of speaking with me I was first told that there is a NO REFUND policy. I claim that I have not been informed on any such policy and secondly haven’t signed any such document. As a part of the VLCC program I need to be briefed about any or all of this on day one.

Requesting for NO FURTHER DELAY in the processing of my return payments.

Regards
Neha Parulekar