VLCC — problem not resolved but marked as solved

Hi, i got call from vlcc and center person spoke and asked to visit there center, the ph road center is way too far from my place, i requested them to give me ttk road center which is close to my home, they refused completely.. I need ttk road vlcc center it's close for me, my issue is still not solved, the ph road is very far and moreover i can't take risk with my hair again because too much of hair fall for me,... It's already 2 months of my complaint registered...