[Resolved] VLCC — Refund for not starting treatment after 5 months

SMRUTI REKHA PATEL

Oct 9, 2022

Address:

VLCC WELLNESS CENTRE VANI VIHAR BHUBANESWAR

As advised by your professional Ms. Suchitra at VLCC vani Vihar Bhubaneswar, I have paid an Amount of Rs. 22, 381.00 on 22.05.2022 for harmony laser pigmentation treatment. Until now, the treatment has not been started. I have visited many times during this period, but on my last visit on 10.09.2022 I was told that the treatment had not started due to the machine not working.

I have made a complaint to customer care but no such response was given to me when treatment will start, even Ms. Suchitra also making false promises. Therefore, I request you to please arrange to refund the paid fee to my below mention account:

Account Name: SMRUTI REKHA PATEL
Account Number: [protected]
Bank Name: STATE BANK OF INDIA
IFSC Code: SBIN0012026
Branch Name: NAYAPALLI

An early response would be highly appreciated.

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Oct 9, 2022

Complaint marked as Resolved

The company and the VLCC centre Vani Vihar Bhubaneswar has not taken any step to resolve the complaint even email to vcare is not replied by the corporate office.

VLCC customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

VLCC Customer Care's response Dear All,

We have shared the issue with the concerned team for appropriate action and closure.

Please reach us at [protected]@vlccwellness.com for further touch base.

Regards
NK