Hi,
I am Shalini Mukhopadhyay. I had enrolled for a weight loss program at VLCC Swastik Building Kolkata.
After taking two sessions I am facing extreme body pain, fever, drying of skin, pain in thighs and stomach, nose bleeding, bowel problems and other side effects. I do not want to continue this program as it is severely detrimental to my health.
At the time of enrolment I paid the whole amount of 30000 as asked by Ms Devika. But she did not issue the bill on that date. The bill date is 2nd March but the bill was given on the 4th of March. The bill has discrepancies as well as I was told 10+10+6 sessions while paying but the actual bill mentions 10+8+6 sessions. This was done completely without my knowledge. I saw this only in the final bill.
I was said nothing about a no refund policy or an exchange policy nor was I given any demo session.
I repeatedly asked if it is painful and if there are side effects. I was said no.
But contrary to what was said I faced severe side effects and pain in both my sessions. The lady Ms Bijoli who was supposed to administer my session left and wasn’t available during my heat treatment session when I was facing severe hotness and lack of breath. She was completely uninformed about the procedure she was administering and couldn't answer basic questions like what temperature was the heat treatment.
During my very first heat treatment I was left completely neglected and unmonitored. I repeatedly asked for a fan to be switched on for some sort of relief as I was sweating profusely and could not breathe. The people in attendance did close to nothing to alleviate my suffering even after pressing the bell multiple times.
On the first day Ms Bijoli was hardly available and on the second day she was completely unavailable during and after the session even though it was my first heat treatment and I was supposed to be monitored throughout.
Overall I have had a really bad experience, gotten sub standard service and as a customer I have been mislead and misguided rather kept in the dark about company policies.
My doctor has confirmed that I am a victim of excessive dehydration and fluid loss due to severe heat treatment administered to me and negligence in addressing the heat issue when I repeatedly called it out by pressing the bell to call the staff. He has strictly advised complete stoppage of this treatment.
This has caused me immense physical, mental and financial anguish. Provide me a complete refund at the earliest.
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