[Resolved]  VLCC — refund status

Address:Mumbai City, Maharashtra, 400049
Website:www.vlccpersonalcare.com

I would want to bring this to your notice this is the second time i have joined and the experience is beyond disappointment in terms of time / follow up / urgency and delivering etc.
There are various instances i have highlighted and the list is long given to farha / babita / sneha and don't who else have being there
The staff (I would be okay to give names) thinks they are way smart to prove their point when the mistakes which were highlighted in the past.
My services were never pre planned and even when it is required for me to call, i had to do it keeping my work aside and stressing on the fact how this sessions are kept.
I have take a cts/reju on emi till date only one session is done of each and i dont see the light of the day when the next session will happen now i do not want it as it will just not have effect and this all is done as per convenience of whatever you all can provided.
I have taken machines /btm / cts & reju and i am still the same as i was rather its worse as my skin has affected too while doing the face machine therapy but results are zero and this was september or start of october, till now noone has initiated for this service which i am paying emi for no reason.
The list goes on worse is when have i bought the service and i had to explain the team about my concern areas they offer some other product and post buying it they would tell me if i would have taken one or more session more of it then the results would be visible, this have disappointed me that very time that i had paid my hard earned money to a waste.
So whatever session are left i want a refund of it. I was expecting a call but till now the same is also not done and thats how i want to present this is how i am made to follow up.
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Aug 22, 2018
Complaint marked as Resolved 
VLCC customer support has been notified about the posted complaint.
May 15, 2018
Updated by Dipali Bodke
Following with this trail and my conversation with Paramjeet on March 05th, Kindly process the refund,
Since the reason Paramjeet mentioned that its a financial month end closing I will be getting the refund in April Month, And by no means this should be delayed then that month
Kindly work it out whatever is required and ensure without my follow up this is done.

I repeat again I do not want the service after the experience and the issues later it caused on my face.
Further I do not want any conversations on this as I have being doing the same from December and it has reached my threshold.

Hoping to get a response and action on it
May 15, 2018
Updated by Dipali Bodke
Its 15th May, 2018 and no one from the center has given a call back and resolved this issue.
Verified Support
Jul 22, 2018
VLCC Customer Care's response
Hi Dipali,

We are extremely sorry for the bad experience.

Please share your concern along with contact details on email id [protected]@vlccwellness.com with us so that we can connect to provide the resolution.

We assure you of getting your issue resolved with the proper resolution at the earliest possible.

Regards,
Team VLCC
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