[Resolved]  VLCC — regarding purchasing coupon

Address:Jewel square, Koregao park, Pune, Maharashtra, 411001

I am regular client of vlcc, koregao park, pune. I m use to purchase coupon and redeem for the services at this center. Everytime they are not happy as i show it to reception, & insist me to pay in cash equal amount of coupon. This time they are very bad, ms. Minal refused to give bill first, she told you have taken services other than mentioned in coupon so you have to pay in cash. Ms. Komal was also there. Then she told if you want bill you have to wait. This bad. Worst experience. I will never go and i ll tell other not to go. Not expecting this from vlcc. Please look into the matter.
And yes, they did not redeem coupon on time, we have to call again & again. Everytime the pedicurist is not available, she told me to get appointment a week before or at least 3 days before. My manicure & pedicure services are still pending. They are rude, i don't want to visit again, kindly refund for the same. Hope you look in to matter.
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Mar 28, 2019
Complaint marked as Resolved 
VLCC customer support has been notified about the posted complaint.
Verified Support
Feb 25, 2019
VLCC Customer Care's response
Hello,

Please share your concern along with contact details on http://bit.ly/2SpvTSP with us so that we can connect to get the more detailed information.

We assure you of getting your issue resolved at the earliest possible.

Regards,
Team VLCC
Complaint comments 

Comments

They dont know how to collaborate with transferable services. Their price list and transfer policy is not clear. Thinking to move to consumer court as soon as possible

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