VLCC — Regarding service Complaint

I have light pigmentation and blemishes on my forehead and a little near the eye due to which I visited VLCC and after consultation with Ela Ma'am. I booked a service of golden peel for my pigmentation and blemishes on 3rd December 2023 in VLCC- Noida Sector 18. She suggested I take a golden peel or harmony (laser treatment). I chose Golden Peel and paid 27258 with my credit card on EMI.

I have taken 4 peels till now but there is no effect on my blemishes and pigmentation. So, after the fourth peel, I discussed this with Ela Ma'am and she suggested I take 6 sittings of harmony( laser treatment) now which costs around 40k.

If she already knew that golden peel would not work on pigmentation and blemishes then why did she suggest me wrong service? In short, she professionally robbing people's money in the name of wrong services.

I didn't expect this from VLCC it is one of the trusted brands in India.

I want my money back and also you should take action against her for giving me the wrong consultation.

I want justice because their team is not responding to my email.