[Resolved]  VLCC — Right to Information

Address:Pune, Maharashtra
Website:www.vlccwellness.com/India/contact-us

Hello,

My wife colline richard took a sliming package last year in the month of nov 2015 in nashik, but we had to shift to pune this year. Your nashik staff facilitated the transfer to pune @ mukund nagar outlet.

We were told prices and cost are different due to city change so we agreed for a reduction in package. Being a new city my wife couldnt continue so she requested for refund of the balance amount but it was denied. As on date you pune branch has 19000 credit as nothing was utilised.

Your team called today 24th oct and said to utilise the rs19000 by this month end (In next 5 days) else the whole amount is forfeited.

No where in the entire deal we were told that there was an expiry to this arrangement and we were not even notified in mail or writing that it will expire in a 2 months or 1 month. We have been informed just a week before the expiry.

I feel cheated, i request you to extend the services to other products and spa services till november end so my wife can utlise the same. Else request you to refund the whole amount.
Was this information helpful?
No (0)
Yes (0)
May 28, 2017
Complaint marked as Resolved 
VLCC customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2017
VLCC Customer Care's response
Dear Sir,

Greetings from VLCC!

We understand your concerns. It’s our endeavor to offer the best experience to our customers. Please share the specific details of your complaint with us at [protected]@vlccwellness.com. Our support and redressal team will get in touch with you soon. Thanks.

Regards,
Team VLCC
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    VLCC
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    939
    Pending
    29
    Resolved
    493
    VLCC Phone
    +91 11 4163 1976 [Regd. Office]
    +91 12 4471 9700 [Corp. Office]
    VLCC Address
    64, HSIIDC Sector - 18, Maruti Industrial Area, Gurgaon, Haryana, India - 122015
    View all VLCC contact information