[Resolved]  VLCC — rude behavior of the manager - ms. sana, malad west, mumbai

Address:

Mumbai City, Maharashtra

I have been taking vlcc services since decades now and unfortunately have to report a strong complaint against ms. Sana specifically who was extremely rude and snobbish in her facial expressions and behavior quite a number of times. I kind of let it be the initial two times, but finally i thought it was important to report. I was made to wait for her incompetence and when said that i had to rush as my daughter was ill she just said that the work will be done later and she made me feel as if i am taking free services there.

There were some issues with my family card and therefore i was following up with the other staff but she intervened and have made me feel disgusting a number of times. Ms. Harmeet who heads the branch was also partially present and i was surprised that she was quite.

I would hope that the management would warn sana especially how she deals with regular customers. I would urge the management to check how malad west link road branch especially beauty section is operated. The technicians are extremely good there and skilled, however you might loose customers due to ladies like ms. Sana