[Resolved]  VLCC — service not received as promised - administrative issue

Website:

vlccwellness.com/India

I had bought the vlcc full body laser hair removal package from vlcc dwarka branch, delhi. Before i signed up for this whole process, i explicitly mentioned to them that i have a travelling job and i wont be staying in delhi for sure. I would be travelling every few months to different cities. Upon clarifying with other authorities, they promised to me that whichever city i would be in and if it has vlcc centre, they will transfer one session at a time to them, as and when i require.

I took my first full body session in the delhi branch and have moved to mumbai for now. It has been two months here for me. For the past one month i had been struggling to get my session transferred here. Everyday i had been making incessant calls to get things done with them (And thats when this isnt even my job). All i heard were unacceptable excuses like gst problem (Like seriously you are trying to fool me?? I am an mba grad and very well know what and how gst is!).

And, after so many calls and requests, they finally transferred one session here in mumbai, but only for my face! Ok, i went ahead and atleast took that. The same day i was again promised that within a couple of days they ll transfer my remaining full body also. But ofcourse, i have been calling and trying to get that done again and all i hear again is "trying".

So what is the problem? The gst liked my face and not my body? What am i supposed to do? Is this how you treat your customers? Is this your level of service? Is this what promise means to you?

Please tell me what has to be done.