VLCC — Service package convert to beauty and wellness

Address:

25, Madhuban Colony basti Bawa khel, Jalandhar

I Rohit start 50 kg weight reduce package for my mother Late Smt.Sanjana Rani at VLCC, Jalandhar.
After taking one month service my mother suffers from hernia problem due to this we stop next month services and intimation the same to concern branch.
Now my mother is no more I drop mail to refund my pending amount asap. But from your side I received reply that refund of same is not process I have to take any services.
Now I approach VLCC to convert my package from service to beauty and wellness.
When I contact branch your representative say that your package is no more in system.

Kindly do the needful on same.