VLCC — Services and refund

Address:

Vlcc Patia

I had paid 35000 at VLCC Patia Bhubaneswar but i have never used any service (not even weight machine). I never received the bill. I kept on asking for the bill but no effort from the team. I tried to avail service but the centre was closed during the appointment schedule. The team is lying that they have delivered the bill but it has never been delivered or acknowledged. Due to their misbehaviour and failure to adhere to their commitment I do not want to avail any service and want refund of my money. However they are constantly arguing that they do not have any refund policy and the same is mentioned on the bill. But as mentioned above I have never received the bill and I am not aware of the clause. I have raised a request for refund 15 days back but have got no revert yet. Please look into the same and refund my money.